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Type | Error | Probable Cause | Corrective Action | |
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Transport jams | E08 | Transporting jam inside the | Open the side cover and exit cover of | |
in main body |
| ADU. | the copier and remove any jammed | |
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| paper. Open the ADU (Auto Duplex | |
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| unit) cover and remove any jammed | |
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| paper. Close covers afterwards. | |
| E09 | Time out error at the paper feed | Open the side cover of the copier and | |
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| sensor. | remove any jammed paper. Close | |
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| cover afterwards. | |
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Paper Feed | E11 | Paper feed jam at the ADU. | Open the side cover of the copier and | |
jam |
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| the ADU (Auto Duplex unit) cover | |
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| and remove any jammed paper. | |
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| Close covers afterwards. | |
| E12 | Paper feed jam at the Bypass | Remove stack of paper from the | |
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| Tray. | bypass tray, fan the edges and reload | |
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| it. | |
| E13 | Tray 1 feed jam. | Open the copier side cover and | |
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| remove any jammed paper. Close | |
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| cover. | |
| E14 | Tray 2 feed jam. | Open the Tray 2 side cover and | |
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| remove any jammed paper. Close | |
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| cover. | |
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Optional Trays | E31 | Paper jam inside Main unit | Open the copier side cover and | |
transport jams |
| during Tray 2 feed (paper does | remove any jammed paper. Open the | |
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| not reach FDS1 sensor). | Tray 2 side cover and remove any | |
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| jammed paper. Close covers. | |
Paper jam due | E41 | Copier front cover or side cover | Open the side cover and exit cover | |
to open cover |
| is opened during copying. | and remove any jammed paper. Also | |
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| if you have an ADU (Auto Duplex | |
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| unit), a job separator or an offset | |
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| catch tray, open the cover and | |
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| remove any jammed paper. Open the | |
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| side cover of the Paper Feed | |
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| Processor (tray 2) and remove any | |
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| jammed paper. Close all covers. | |
Paper jam due | E42 | Tray 2 side cover is opened | Open Tray 2 side cover and remove | |
to open cover |
| during copying. | any jammed paper. Close covers. | |
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WorkCentre Pro 421 User Guide |