Troubleshooting

Before calling a service technician, please check tile following table for a possible cause of the problem and some solutions.

Problem

TV will not turn on

No picture, no sound

No sound, picture OK

Poor picture, sound OK

Poor reception of broadcast channels

Cannot receive above channel 13

Solution

Make sure the power cord is plugged in, then press POWER.

The remote control batteries may be dead. Replace the batteries.

Check the antenna/cable connections.

The sound may be muted. Press VOLUME.

The station may have broadcast difficulties. Try another channel.

Check that the SPEAKERS function in AUDIO menu is set properly.

Check the antenna connections.

The station may have broadcast difficulties. Try another channel.

Adjust the PICTURE menu.

The station may have broadcast difficulties. Try another channel.

Check the antenna connections.

tfyou are using a VCR, make sure the TV/VCR button is set correctly.

Make sure the TV/CABLE switch is set to the mode that

corresponds with the signal source type (cable company or outside antenna).

Black box appears on the screen

Unable to select a certain channel

Multiple images

The closed caption feature may be set to one of the Text modes (T1, T2, T3, or T4). Turn closed captioning OFE

The channel may be locked out with the CH LOCK feature, or erased with the ADD/ERASE feature.

The station may have broadcast difficulties. Try another channel.

Antenna reception may be poor. Use a highly directional outdoor antenna.

Poor color or no color

No stereo or SAP sound from a known MTS broadcast

The front panel buttons do not operate

The remote control does not operate

The station may have broadcast difficulties. Try another channel.

Adjust the TINT and/or COLOR in the PICTURE menu.

Make sure the MTS feature is set properly.

Check the FRONT PANEL LOCK feature.

Check whether the appropriate device mode is selected.

Remove all obstructions between the remote control and the remote control sensor in the TV.

The remote control batteries may be dead. Replace the batteries.

Cannot

access signal input

sources

• Check the VIDEO LOCK feature.

(Videol,

Video2, Video3,

 

 

ColorStream HD1/HD2,

DV1/HDCP)

 

and/or Channels 3 and 4.

 

 

64

Page 64
Image 64
Toshiba Flat Panel Television owner manual Troubleshooting, Problem, Solution