Toshiba M30-35 manual Troubleshooting Procedures HDD Troubleshooting

2 Troubleshooting Procedures 2.6 HDD Troubleshooting

2.6HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Message Check

Procedure 2: Partition Check

Procedure 3: Format Check

Procedure 4: Diagnostic Test Program Execution Check

Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when you execute the HDD troubleshooting procedures. Transfer the contents of the hard disk to floppy disks or other storage media.

Procedure 1 Message Check

When the computer’s HDD does not function properly, some of the following error messages may appear on the display. Start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 5. If the following messages do not appear, perform Check 2.

HDC ERROR (After 5 seconds this message will disappear.) or

IDE #0 ERROR (After 5 seconds this message will disappear.) or

IDE #1 ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Procedure 2. If the following messages do not appear, perform Check 3.

Insert system disk in drive

Press any key when ready .....

or

Non-System disk or disk error

Replace and press any key

Check 3 Make sure the Hard Disk option is set to not used. If it is set to not used, choose another setting and restart the computer. If the problem still exists, go to Procedure 2.

2-34 Satellite M30-35 Maintenance Manual (960-455)