Troubleshooting

 

 

 

 

 

 

 

Software

The problems may be caused by your software or

 

 

disc. If you cannot load a software package, the

 

 

media may be damaged or the program might be

 

 

corrupted. Try loading another copy of the

 

 

software.

 

 

If an error message appears while you are using

 

 

a software package, check the software

 

 

documentation. These documents usually include

 

 

a problem solving section or a summary of error

 

 

messages.

 

 

Next, check any error messages in the operating

 

 

system documentation.

 

Hardware

If you cannot find a software problem, check your

 

 

hardware.

 

 

First run through the items in the preliminary

 

 

checklist above. If you still cannot correct the

 

 

problem, try to identify the source. The next

 

 

section provides checklists for individual

 

 

components and peripherals.

Hardware and system checklist

This section discusses problems caused by your computer's hardware or attached peripherals. Basic problems may occur in the following areas:

System start-up

USB

Self test

Memory expansion

Power

Sound system

Real Time Clock

Monitor

Keyboard

Modem

LCD panel

LAN

Hard disk drive

Wireless LAN

DVD Super Multi drive

FingerPrint Sensor

Pointing device

ExpressCard

System start-up

When the computer does not start properly, check the following items:

Self Test

Power Sources

Power-on Password

User’s Manual

9-3

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Toshiba P300 user manual Hardware and system checklist, System start-up