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Toshiba Pro 4600 Series If Something Goes Wrong, Problems that are easy to fix, Your program stops responding

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Chapter 9

If Something Goes Wrong

Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program.

This chapter aims to help you solve many problems yourself without needing additional help. It covers the problems you are most likely to encounter. For further assistance and solutions, use Toshiba’s support tool, VirtualTech, to help diagnose and solve possible problems.

If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down Windows 98 Second Edition or closing other programs.

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Contents

Satellite Pro® 4600 Series User’s Guide TOSHIBA Compact Disk-Read/Write Protection of Stored Data Critical Applications Models: Satellite Pro 4600 Series FCC Notice “Declaration of Conformity Information” Industry Canada Requirement FCC Requirements Installation Type of service Telephone Company Procedures If Problems Arise Disconnection Fax Branding Instructions for IC CS-03certified equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada – Industry Canada (IC) USA-FederalCommunications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Interference Statement Approved Countries for use CD-ROM / DVD-ROMSafety Instruction Location of the required label Copyright Export Administration Regulation Notice Trademarks Energy Star® Compliance Contents Page Page Page Page Page Page Page Introduction This guide Safety icons Other icons used Other documentation Service options Finding Your Way Around Making sure you have everything Front with the display panel closed Back Right side Left side Page Underside Keyboard and display features Front with the display panel open Screen Keyboard AccuPoint II pointing device Indicator panel lights Keyboard indicator panel System indicator panel Page Getting Started Precautions Selecting a place to work Creating a computer-friendlyenvironment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Setting up your computer Connecting the modem Page Connecting to a power source Page Charging the battery Turning on the computer Opening the display panel Turning on the power Using the AccuPoint II® pointing device Page Setting up your software Completing installation Setting your time zone, date, and time Completing the initial startup procedure Registering your computer online Setting up other devices Turning off the computer Closing the display panel Different ways to turn the computer on and off Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Computing tips Using the keyboard Ctrl, Fn, and Alt keys Character keys Function keys F1 - F12 Windows special keys Overlay keys Using the numeric keypad overlay Using the cursor control overlay Starting a program Starting a program from the Start menu Starting a program from Windows Explorer Starting a program from the Run dialog box Saving your work Saving files File names Using a file extension Printing your work Using diskettes Inserting and removing diskettes Caring for diskettes Using compact discs Inserting a disc Page Page Removing a disc Caring for CDs and DVDs Backing up your work Restoring your work Setting up for communications Connecting your computer to a network Accessing a network Setting up the connection Setting up a wireless connection Using SPANWorksTM Sending a fax Powering down the computer Using Shut down Shutting down more quickly Page Starting again after Shut down Using Hibernation Page Starting again from Hibernation mode Using Standby Going into Standby mode more quickly Page Starting again from Standby mode Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Maximizing battery life Using additional battery packs Battery safety precautions Charging batteries Charging the RTC battery Using a battery charger Monitoring battery power Determining remaining battery power What to do when the battery runs low Conserving battery power Using Hardware Setup Using the Power Saver Utility Using a hot key to select the power usage mode Turning off the display automatically Enabling the screen saver Using battery alarms Changing the main battery Removing the battery from the computer Inserting a charged battery Disposing of used batteries safely Traveling tips Devices for office computing Connecting external (optional) devices Installing additional memory (optional) Memory module sizes Installing a memory module Page Removing a memory module Page Using an external keyboard Using a mouse Connecting a serial mouse Connecting a USB mouse Connecting a PS/2 mouse Using a PS/2 mouse simultaneously with AccuPoint Using a printer Connecting a parallel printer Setting up your printer Page Page Using an external monitor Connecting the display device Selecting video cables Connecting a device to the television jack Connecting an external monitor Directing the display output when you turn on the computer Adjusting the quality of the external display Video limitations Using PC Cards Inserting a PC Card Page Removing a PC Card Setting up your PC Card for your computer Hot swapping PC Cards Hot swapping precautions Using an expansion device Exploring the desktop Finding your way around the desktop Icons Page Toshiba Active Menu Desktop wallpaper Start button Shortcut tray Taskbar System tray Transferring files Getting help transferring files An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Playing an audio CD Recording sounds Using a microphone Adjusting recording quality Using external speakers or headphones Exploring audiovisual features Playing a DVD Playing specific DVD files Viewing DVD files on a television Viewing the contents of a CD or DVD Emulating a full-sizekeyboard DVDExpress DVDExpress Starting DVDExpress Status display window DVD Player controls Page Page Using the DVDExpress shortcuts Accessing the shortcut menu Using DVDExpress options DVDExpress options Region codes Toshiba Utilities Fn-esse Starting Fn-esse Assigning a key to a program or document Using drag-and-drop Using the keyboard or pointing device Viewing existing key assignments Changing or removing existing key assignments Toshiba Services Enabling hot key services Toshiba Hardware Setup Page Toshiba Power Saver utility Hibernate tab in Power Management Page Setting user passwords Using an instant password Setting a user password Disabling a user password Using a supervisor password Setting a supervisor password Page Deleting a supervisor password Page If Something Goes Wrong Problems that are easy to fix Your program performs an illegal operation You open a program that immediately stops responding Problems when you turn on the computer The computer will not start The computer is not accessing the hard disk drive The computer displays the WARNING RESUME FAILURE message The computer displays the Non-Systemdisk or disk error message Windows 98 Second Edition is not working Using Startup options to fix problems Normal Logged (Bootlog.txt) Safe mode Step-by-stepconfirmation Command prompt only Safe mode command prompt only Internet problems Windows 98 Second Edition can help you Working with troubleshooters Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Checking device properties Memory card problems Power and the batteries Page Keyboard problems AccuPoint II problems Display problems The screen does not look right The built-inscreen flickers Disk drive problems Your data files are damaged or corrupted Some programs run correctly but others do not A disk will not go into the diskette drive The computer displays the Non-systemdisk or disk error message The drive cannot read a diskette DVD-ROMdrive problems General issues The “Root” or “Title” menu does not open DVDExpress performance decreases after making a system change Slow playback performance Content issues Minimum system requirements Error messages DVDExpress cannot display the selected resolution due to system limitations The audio settings are incorrect. Please check sound card or drivers An unexpected error has occurred DVDExpress does not support this version of the DVD specification This DVD disc cannot be played in this region Permission to play is denied. Please check the parental control setting Playback has stopped due to a Macrovision® copy protection error DVDExpress encountered an error Sound system problems PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The system does not recognize your PC Card or PCMCIA socket controller A PC Card error occurs Printer problems Modem problems Develop good computing habits On a regular basis, back up the information stored on your hard disk Read the user’s guides Use VirtualTech If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Page Page Page Hot Keys Instant password security Power usage mode Shutdown mode Sound Display modes Keyboard hot keys Features and Specifications Features Technology and processor Storage capacity Standard hardware Ports Page Specifications Physical dimensions Environmental conditions Optional accessories and devices Memory modules Power devices Other Power Cable Connectors USA and Canada AustraliaEurope —Blank Page — Video Modes Page Glossary Acronyms Page Terms Page Page Page Page Page Page Page Page Page Page Page Index