178 | If Something Goes Wrong | |
Problems that are easy to fix | ||
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To close a program that has stopped responding:
1Press Ctrl, Alt, and Del simultaneously (once).
Windows 98 Second Edition displays the Close Program dialog box. This box lists all the programs and processes currently in operation. If a program has stopped responding, the words “not responding” appear beside its name in the list.
2Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue working. If it does not, continue with step 3.
3Close the remaining programs one by one by selecting the program name, then End Task.
4Click Shut Down.
Windows 98 Second Edition displays the Shut Down Windows dialog box.
5Select Restart, then click Yes.
Your computer shuts down and restarts Windows 98 Second Edition, thus restoring operations.
CAUTION: Typing Ctrl, Alt, and Del simultaneously twice to restart your computer is not recommended. By closing all open programs prior to shutting down Windows 98 Second Edition you ensure that all data is saved.
Your program performs an illegal operation.If you receive the message, “Your program has performed an illegal operation,” you should record the details of the message and consult the software manufacturer.
To record the details:
1Click the Details button and select the text Windows 98 Second Edition displays.