Vertical Communications GCA70-313 manual Holding Calls, Exclusive Hold, Handling Hold Recalls

Answering Calls GCA70-313

Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

￿To place a call on hold,

1.PRESS HOLD. The light above your HOLD button begins to blink.

￿To retrieve a held call,

1.PRESS line button of the held call (with winking green light),

OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Exclusive Hold

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

￿To place a call on exclusive hold,

1.PRESS HOLD twice.

￿To retrieve exclusive hold,

1.PRESS line button of held call (with winking green light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

16 Non-LCD Station User’s Guide