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Vertical Communications GCA70-313 manual Call Transferring, Screened Call Transfers

Models: GCA70-313

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Advanced Call Handling

GCA70-313

Call Transferring

Screened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the system,

1.ANSWER call.

2.PRESS TRNS/CONF (call is automatically placed on hold).

3.DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension.

4.ANNOUNCE call when intercom party answers.

5.PRESS SPEAKER to disconnect (if in station mode), OR HANG UP.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up.

If the intercom party is busy or does not answer,

1.PRESS flashing line button AND LIFT handset if privacy is desired.

42	Non-LCD Station User’s Guide

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Vertical Communications GCA70-313 manual Call Transferring, Screened Call Transfers

Contents

Page This User’s Guide is for the following system DXP, DXP Plus, FXS and FXT Digital Communication SystemsAbout This Book IntroductionSystem-to-System Network Contents Nonverbal Messaging Feature Access Codes Contents GCA70-313 Non-LCD Station User’s Guide Setting Up Your Station WelcomeTo adjust the pedestal Models 8212S and 8212N only Positioning Your StationTo select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSetting Volume Levels To set the ringer loudness levelAnswering and Making Calls When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts To set the speaker and handset loudness levelsTo dial an outside number manually To dial an intercom number manuallyMicrophone Opening not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Speaker not available on 8112N and 8212NImpact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONFNext to a line button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Above the Mute buttonNext to the Message button SCS Series Models only Next to Intercom buttonAbove the Hold button Above the Speaker buttonSupported Telephone Models Models ExceptionsAnswering Outside Calls When you hear an intercom tone followed by a caller’s voice Answering Intercom CallsIf your telephone rings Night-Transferred Calls -Line Access From Any StationWhen you hear loud ringing anywhere in the system Handling Hold Recalls Holding CallsExclusive Hold To place a call on directed station hold Directed HoldIf a held line is recalling, choose one of the following To retrieve a held call at another stationDirected Call Pickup Call PickupGroup Call Pickup Pickup For Monitored StationsTo monitor another telephone To respond to a Sohva verbally not available on 8112N Receiving Subdued Off-Hook Voice Announcements SohvaHandling an Incoming Sohva To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Do Not Disturb Condition To enable DND, choose one of the followingTo disable DND To override a do not disturb condition at another telephoneTo dial an outside number using your prime line Making Outside CallsTo tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce manuallyAutomatic Dialing Redial Programming Storing Numbers RedialingRedial Last-Dialed Number To redial the last-dialed numberTo later redial the saved number To dial the saved numberTo store a number while you are on a call To reply to a Meet-Me PagingTo send a paging announcement To camp on at any busy station When you hear five short tone burstsCamping On Busy Station Automatic Callback To camp on at a station with a Do Not Disturb condition setCamping On Busy Station, Wait For An Answer Call Waiting Advanced Camping On OptionsCamping On Idle Station, Automatic Callback Camping On Options Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements SohvaTo queue for a line group To cancel line queuing or line group queuingWaiting For a Line Queuing Conferencing Managing a Conference Call Forwarding a Call To cancel call forwardingCall Forwarding Diverting All Incoming Calls To Another StationTo identify the station to receive diverted calls To divert calls to the designated stationTo activate Cfos with your LCD station To join an active Cfos call from the CFOS-enabled stationCall Forward Outside System Cfos To deactivate CFOS, choose one of the followingTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call Handling Park Recalls Call ParkingParking a Call ANSWER/RETRIEVE call To re-park a park recall and restart the park timerTo place a park recall on hold at your station If the intercom party is busy or does not answer Call TransferringScreened Call Transfers Unscreened Call Transfers To transfer an unscreened call to another system telephoneQuick Transfer Other Call Transferring OptionsHot Transfer To make a hot transfer to another telephone in the systemTo do a quick unscreened transfer Call Transferring SummaryPage To turn off the message and your intercom light LCD Message DeliveryTo turn on a message from your telephone LCD Message List Write the attendant supplied messages here Message Waiting Light and Messaging To receive a message at an alerted stationResponse Message Delivery Nonverbal Messaging GCA70-313 Non-LCD Station User’s Guide DSS Numbers To store an intercom number as a DSS numberSpeed Dial Numbers KeypadPress Speaker to end Personal Speed Dial Numbers Response Message Button Feature Buttons Camp-On With Automatic Call Back -allows you to camp on toTo manually store an access code Programming GCA70-313 Non-LCD Station User’s Guide If your system has line groups, access them as follows Line GroupsAutomatic Redial 8124S, 8112S and 8212S only GCA70-313 Other Advanced Features To track a called party without first calling them Tracker Paging SystemTo track a called party after receiving a ring-no answer If you receive a parked call message on your Tracker pager To retrieve a call that you parked using the Tracker optionTo enable or disable a Tracker pager at your station Answer call and Press TRNS/CONFVolume Control Setting Current Volume LevelTo speak to the distant party Muting Your Station not available on 8112NTo mute your station Default Volume Control Dial or Press programmedTo turn the music off Background Music Not available on 8112N or 8212NTo turn the music on Automatic Set Relocation DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Access Codes GCA70-313 Intercom + to Intercom + + tone Feature Enable Code Feature Access Codes GCA70-313 Non-LCD Station User’s Guide Assist Button Account CodeAll-Call Paging AttendantButton Query Class Of Service COS ProgrammingBlock Programming Call ForwardDepartmental Station Operation Direct Inward System Access DisaData Interface Unit DIU Dial By NameExclusive Hold HookswitchTie Lines Handsfree Answer InhibitLine Queuing Last Number RedialingLine Groups Meet-Me AnswerPrime Line Pulse/Tone SwitchingPaging PrivacyScreened Call Transfer Service ObservingSystem Alarm Reporting Speed DialingUnsupervised Conference Tracker PagerUnscreened Call Transfer Voice callSpeakerphone Characteristics Speakerphone User GuidelinesSpeakerphone Characteristics GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 SLPS-TAP VVP Index GCA70-313 TRNS/CNF GCA70-313 Non-LCD Station User’s Guide CCB 15B