Waiting For a Line Queuing | Vertical Communications GCA70-313

GCA70-313Advanced Call Handling

4	Advanced Call Handling

Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

To queue for a line group,

1.PRESS INTERCOM.

2.DIAL the line group access code (see Line Group Access code table on page 61 for your system’s codes).

3.HEAR busy tone.

4.DIAL .

If you have line appearance for a particular line and wish to queue for it,

1.OBSERVE the busy status light (LED).

2.PRESS INTERCOM.

3.DIAL .

4.PRESS line button.

5.When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

To cancel line queuing or line group queuing,

1.PRESS INTERCOM.

2.DIAL .

Non-LCD Station User’s Guide

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Vertical Communications GCA70-313 manual Waiting For a Line Queuing, To queue for a line group

Contents

Page DXP, DXP Plus, FXS and FXT Digital Communication Systems This User’s Guide is for the following system Introduction About This Book System-to-System Network Contents Nonverbal Messaging Feature Access Codes Contents GCA70-313 Non-LCD Station User’s Guide Welcome Setting Up Your Station Positioning Your Station To adjust the pedestal Models 8212S and 8212N only Setting Volume Levels Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the ringer loudness level When you hear intercom ringing two short bursts When you hear outside ringing two long burstsAnswering and Making Calls To set the speaker and handset loudness levels To dial an intercom number manually To dial an outside number manually Message-Waiting Light Understanding the Basic FunctionsMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Transfer/Conference Button TRNS/CONF Tap Button TAP Your Station’s Display Lights Next to a fixed feature or programmable feature buttonNext to a line button Above the Mute button Above the Hold button Next to Intercom buttonNext to the Message button SCS Series Models only Above the Speaker button Models Exceptions Supported Telephone Models Answering Outside Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voice If your telephone rings Night-Transferred Calls -Line Access From Any StationWhen you hear loud ringing anywhere in the system Handling Hold Recalls Holding CallsExclusive Hold If a held line is recalling, choose one of the following Directed HoldTo place a call on directed station hold To retrieve a held call at another station Group Call Pickup Call PickupDirected Call Pickup Pickup For Monitored Stations To monitor another telephone To respond to a Sohva verbally not available on 8112N Receiving Subdued Off-Hook Voice Announcements SohvaHandling an Incoming Sohva To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls To disable DND To enable DND, choose one of the followingDo Not Disturb Condition To override a do not disturb condition at another telephone Making Outside Calls To dial an outside number using your prime line To manually cause the other telephone to ring tone calling Making Intercom CallsTo tone call automatically To voice announce manually Automatic Dialing Redial Last-Dialed Number RedialingRedial Programming Storing Numbers To redial the last-dialed number To later redial the saved number To dial the saved numberTo store a number while you are on a call To reply to a Meet-Me PagingTo send a paging announcement Camping On Busy Station Automatic Callback When you hear five short tone burstsTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Camping On Busy Station, Wait For An Answer Call Waiting Advanced Camping On OptionsCamping On Idle Station, Automatic Callback Camping On Options Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows To queue for a line group To cancel line queuing or line group queuingWaiting For a Line Queuing Conferencing Managing a Conference Call Call Forwarding To cancel call forwardingForwarding a Call Diverting All Incoming Calls To Another Station To divert calls to the designated station To identify the station to receive diverted calls Call Forward Outside System Cfos To join an active Cfos call from the CFOS-enabled stationTo activate Cfos with your LCD station To deactivate CFOS, choose one of the following To enter account code on an outgoing call Account CodesTo enter account code on an incoming call Handling Park Recalls Call ParkingParking a Call ANSWER/RETRIEVE call To re-park a park recall and restart the park timerTo place a park recall on hold at your station If the intercom party is busy or does not answer Call TransferringScreened Call Transfers To transfer an unscreened call to another system telephone Unscreened Call Transfers Hot Transfer Other Call Transferring OptionsQuick Transfer To make a hot transfer to another telephone in the system Call Transferring Summary To do a quick unscreened transferPage To turn off the message and your intercom light LCD Message DeliveryTo turn on a message from your telephone LCD Message List Write the attendant supplied messages here To receive a message at an alerted station Message Waiting Light and Messaging Response Message Delivery Nonverbal Messaging GCA70-313 Non-LCD Station User’s Guide To store an intercom number as a DSS number DSS Numbers Keypad Speed Dial Numbers Press Speaker to end Personal Speed Dial Numbers Response Message Button Camp-On With Automatic Call Back -allows you to camp on to Feature Buttons To manually store an access code Programming GCA70-313 Non-LCD Station User’s Guide Line Groups If your system has line groups, access them as follows Automatic Redial 8124S, 8112S and 8212S only GCA70-313 Other Advanced Features To track a called party without first calling them Tracker Paging SystemTo track a called party after receiving a ring-no answer To enable or disable a Tracker pager at your station To retrieve a call that you parked using the Tracker optionIf you receive a parked call message on your Tracker pager Answer call and Press TRNS/CONF Setting Current Volume Level Volume Control To speak to the distant party Muting Your Station not available on 8112NTo mute your station Dial or Press programmed Default Volume Control To turn the music off Background Music Not available on 8112N or 8212NTo turn the music on Automatic Set Relocation DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Access Codes GCA70-313 Intercom + to Intercom + + tone Feature Enable Code Feature Access Codes GCA70-313 Non-LCD Station User’s Guide All-Call Paging Account CodeAssist Button Attendant Block Programming Class Of Service COS ProgrammingButton Query Call Forward Data Interface Unit DIU Direct Inward System Access DisaDepartmental Station Operation Dial By Name Tie Lines HookswitchExclusive Hold Handsfree Answer Inhibit Line Groups Last Number RedialingLine Queuing Meet-Me Answer Paging Pulse/Tone SwitchingPrime Line Privacy System Alarm Reporting Service ObservingScreened Call Transfer Speed Dialing Unscreened Call Transfer Tracker PagerUnsupervised Conference Voice call Speakerphone User Guidelines Speakerphone Characteristics Speakerphone Characteristics GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 SLPS-TAP VVP Index GCA70-313 TRNS/CNF GCA70-313 Non-LCD Station User’s Guide CCB 15B