Handling an Incoming Sohva | Vertical Communications GCA70-313

Answering Calls

GCA70-313

Receiving Subdued Off-Hook

Voice Announcements (SOHVA)

Handling an Incoming SOHVA

SOHVA allows an intercom caller to break into your call by making an announce- ment through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1.PRESS AND HOLD MUTE.

2.SPEAK into handset. Distant party cannot hear your response.

3.RELEASE MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging (if announcing station has an LCD Speakerphone),

NOTE: See page 58 for instructions on programming a RESPONSE

MESSAGE button.

1.PRESS programmed RESPONSE MESSAGE button. (Message appears in the display of the telephone making the SOHVA).

2.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1.PROGRAM Voice Announce Block when you hear SOHVA tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode can not receive a SOHVA.

20	Non-LCD Station User’s Guide

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Vertical Communications GCA70-313 manual Receiving Subdued Off-Hook Voice Announcements Sohva, Handling an Incoming Sohva

Contents

Page This User’s Guide is for the following system DXP, DXP Plus, FXS and FXT Digital Communication Systems About This Book Introduction System-to-System Network Contents Nonverbal Messaging Feature Access Codes Contents GCA70-313 Non-LCD Station User’s Guide Setting Up Your Station Welcome To adjust the pedestal Models 8212S and 8212N only Positioning Your Station Setting a Personal Ringing Tone Setting Volume LevelsTo select one of the ring tones, proceed as follows To set the ringer loudness level When you hear outside ringing two long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To set the speaker and handset loudness levels To dial an outside number manually To dial an intercom number manually Understanding the Basic Functions Message-Waiting LightMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONF Next to a fixed feature or programmable feature button Your Station’s Display LightsNext to a line button Above the Mute button Next to Intercom button Above the Hold buttonNext to the Message button SCS Series Models only Above the Speaker button Supported Telephone Models Models Exceptions Answering Outside Calls When you hear an intercom tone followed by a caller’s voice Answering Intercom Calls When you hear loud ringing anywhere in the system Night-Transferred Calls -Line Access From Any StationIf your telephone rings Exclusive Hold Holding CallsHandling Hold Recalls Directed Hold If a held line is recalling, choose one of the followingTo place a call on directed station hold To retrieve a held call at another station Call Pickup Group Call PickupDirected Call Pickup Pickup For Monitored Stations To monitor another telephone Handling an Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally not available on 8112N To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls To enable DND, choose one of the following To disable DNDDo Not Disturb Condition To override a do not disturb condition at another telephone To dial an outside number using your prime line Making Outside Calls Making Intercom Calls To manually cause the other telephone to ring tone callingTo tone call automatically To voice announce manually Automatic Dialing Redialing Redial Last-Dialed NumberRedial Programming Storing Numbers To redial the last-dialed number To store a number while you are on a call To dial the saved numberTo later redial the saved number To send a paging announcement PagingTo reply to a Meet-Me When you hear five short tone bursts Camping On Busy Station Automatic CallbackTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Camping On Idle Station, Automatic Callback Advanced Camping On OptionsCamping On Busy Station, Wait For An Answer Call Waiting Camping On Options Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Sohva Waiting For a Line Queuing To cancel line queuing or line group queuingTo queue for a line group Conferencing Managing a Conference Call To cancel call forwarding Call ForwardingForwarding a Call Diverting All Incoming Calls To Another Station To identify the station to receive diverted calls To divert calls to the designated station To join an active Cfos call from the CFOS-enabled station Call Forward Outside System CfosTo activate Cfos with your LCD station To deactivate CFOS, choose one of the following To enter account code on an incoming call Account CodesTo enter account code on an outgoing call Parking a Call Call ParkingHandling Park Recalls To place a park recall on hold at your station To re-park a park recall and restart the park timerANSWER/RETRIEVE call Screened Call Transfers Call TransferringIf the intercom party is busy or does not answer Unscreened Call Transfers To transfer an unscreened call to another system telephone Other Call Transferring Options Hot TransferQuick Transfer To make a hot transfer to another telephone in the system To do a quick unscreened transfer Call Transferring SummaryPage To turn on a message from your telephone LCD Message DeliveryTo turn off the message and your intercom light LCD Message List Write the attendant supplied messages here Message Waiting Light and Messaging To receive a message at an alerted station Response Message Delivery Nonverbal Messaging GCA70-313 Non-LCD Station User’s Guide DSS Numbers To store an intercom number as a DSS number Speed Dial Numbers Keypad Press Speaker to end Personal Speed Dial Numbers Response Message Button Feature Buttons Camp-On With Automatic Call Back -allows you to camp on to To manually store an access code Programming GCA70-313 Non-LCD Station User’s Guide If your system has line groups, access them as follows Line Groups Automatic Redial 8124S, 8112S and 8212S only GCA70-313 Other Advanced Features To track a called party after receiving a ring-no answer Tracker Paging SystemTo track a called party without first calling them To retrieve a call that you parked using the Tracker option To enable or disable a Tracker pager at your stationIf you receive a parked call message on your Tracker pager Answer call and Press TRNS/CONF Volume Control Setting Current Volume Level To mute your station Muting Your Station not available on 8112NTo speak to the distant party Default Volume Control Dial or Press programmed To turn the music on Background Music Not available on 8112N or 8212NTo turn the music off Automatic Set Relocation DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Access Codes GCA70-313 Intercom + to Intercom + + tone Feature Enable Code Feature Access Codes GCA70-313 Non-LCD Station User’s Guide Account Code All-Call PagingAssist Button Attendant Class Of Service COS Programming Block ProgrammingButton Query Call Forward Direct Inward System Access Disa Data Interface Unit DIUDepartmental Station Operation Dial By Name Hookswitch Tie LinesExclusive Hold Handsfree Answer Inhibit Last Number Redialing Line GroupsLine Queuing Meet-Me Answer Pulse/Tone Switching PagingPrime Line Privacy Service Observing System Alarm ReportingScreened Call Transfer Speed Dialing Tracker Pager Unscreened Call TransferUnsupervised Conference Voice call Speakerphone Characteristics Speakerphone User Guidelines Speakerphone Characteristics GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 SLPS-TAP VVP Index GCA70-313 TRNS/CNF GCA70-313 Non-LCD Station User’s Guide CCB 15B