Screened Call Transfer, Station | Vertical Communications GCA70-313

GCA70-313

Glossary

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

A private announcement that can be made to a busy party which they hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.

T

TAP (Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

Non-LCD Station User’s Guide

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Vertical Communications GCA70-313 Screened Call Transfer, Service Observing, Speed Dialing, Station, System Speed Dial

Contents

Page DXP, DXP Plus, FXS and FXT Digital Communication Systems This User’s Guide is for the following system Introduction About This Book System-to-System Network Contents Nonverbal Messaging Feature Access Codes Contents GCA70-313 Non-LCD Station User’s Guide Welcome Setting Up Your Station Positioning Your Station To adjust the pedestal Models 8212S and 8212N only Setting Volume Levels Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the ringer loudness level When you hear intercom ringing two short bursts When you hear outside ringing two long burstsAnswering and Making Calls To set the speaker and handset loudness levels To dial an intercom number manually To dial an outside number manually Message-Waiting Light Understanding the Basic FunctionsMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Transfer/Conference Button TRNS/CONF Tap Button TAP Your Station’s Display Lights Next to a fixed feature or programmable feature buttonNext to a line button Above the Mute button Above the Hold button Next to Intercom buttonNext to the Message button SCS Series Models only Above the Speaker button Models Exceptions Supported Telephone Models Answering Outside Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voice Night-Transferred Calls -Line Access From Any Station When you hear loud ringing anywhere in the systemIf your telephone rings Holding Calls Exclusive HoldHandling Hold Recalls If a held line is recalling, choose one of the following Directed HoldTo place a call on directed station hold To retrieve a held call at another station Group Call Pickup Call PickupDirected Call Pickup Pickup For Monitored Stations To monitor another telephone Receiving Subdued Off-Hook Voice Announcements Sohva Handling an Incoming SohvaTo respond to a Sohva verbally not available on 8112N Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls To disable DND To enable DND, choose one of the followingDo Not Disturb Condition To override a do not disturb condition at another telephone Making Outside Calls To dial an outside number using your prime line To manually cause the other telephone to ring tone calling Making Intercom CallsTo tone call automatically To voice announce manually Automatic Dialing Redial Last-Dialed Number RedialingRedial Programming Storing Numbers To redial the last-dialed number To dial the saved number To store a number while you are on a callTo later redial the saved number Paging To send a paging announcementTo reply to a Meet-Me Camping On Busy Station Automatic Callback When you hear five short tone burstsTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Advanced Camping On Options Camping On Idle Station, Automatic CallbackCamping On Busy Station, Wait For An Answer Call Waiting Camping On Options Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows To cancel line queuing or line group queuing Waiting For a Line QueuingTo queue for a line group Conferencing Managing a Conference Call Call Forwarding To cancel call forwardingForwarding a Call Diverting All Incoming Calls To Another Station To divert calls to the designated station To identify the station to receive diverted calls Call Forward Outside System Cfos To join an active Cfos call from the CFOS-enabled stationTo activate Cfos with your LCD station To deactivate CFOS, choose one of the following Account Codes To enter account code on an incoming callTo enter account code on an outgoing call Call Parking Parking a CallHandling Park Recalls To re-park a park recall and restart the park timer To place a park recall on hold at your stationANSWER/RETRIEVE call Call Transferring Screened Call TransfersIf the intercom party is busy or does not answer To transfer an unscreened call to another system telephone Unscreened Call Transfers Hot Transfer Other Call Transferring OptionsQuick Transfer To make a hot transfer to another telephone in the system Call Transferring Summary To do a quick unscreened transferPage LCD Message Delivery To turn on a message from your telephoneTo turn off the message and your intercom light LCD Message List Write the attendant supplied messages here To receive a message at an alerted station Message Waiting Light and Messaging Response Message Delivery Nonverbal Messaging GCA70-313 Non-LCD Station User’s Guide To store an intercom number as a DSS number DSS Numbers Keypad Speed Dial Numbers Press Speaker to end Personal Speed Dial Numbers Response Message Button Camp-On With Automatic Call Back -allows you to camp on to Feature Buttons To manually store an access code Programming GCA70-313 Non-LCD Station User’s Guide Line Groups If your system has line groups, access them as follows Automatic Redial 8124S, 8112S and 8212S only GCA70-313 Other Advanced Features Tracker Paging System To track a called party after receiving a ring-no answerTo track a called party without first calling them To enable or disable a Tracker pager at your station To retrieve a call that you parked using the Tracker optionIf you receive a parked call message on your Tracker pager Answer call and Press TRNS/CONF Setting Current Volume Level Volume Control Muting Your Station not available on 8112N To mute your stationTo speak to the distant party Dial or Press programmed Default Volume Control Background Music Not available on 8112N or 8212N To turn the music onTo turn the music off Automatic Set Relocation DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Access Codes GCA70-313 Intercom + to Intercom + + tone Feature Enable Code Feature Access Codes GCA70-313 Non-LCD Station User’s Guide All-Call Paging Account CodeAssist Button Attendant Block Programming Class Of Service COS ProgrammingButton Query Call Forward Data Interface Unit DIU Direct Inward System Access DisaDepartmental Station Operation Dial By Name Tie Lines HookswitchExclusive Hold Handsfree Answer Inhibit Line Groups Last Number RedialingLine Queuing Meet-Me Answer Paging Pulse/Tone SwitchingPrime Line Privacy System Alarm Reporting Service ObservingScreened Call Transfer Speed Dialing Unscreened Call Transfer Tracker PagerUnsupervised Conference Voice call Speakerphone User Guidelines Speakerphone Characteristics Speakerphone Characteristics GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 GCA70-313 Feature Networking Support Feature Networking Support GCA70-313 SLPS-TAP VVP Index GCA70-313 TRNS/CNF GCA70-313 Non-LCD Station User’s Guide CCB 15B