Troubleshooting
Problem | Suggestion |
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There is interference | • The handset may be out of range. Move it closer to the telephone base. |
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during a telephone | • Do you have DSL service? If yes, you need to have a DSL filter installed at every telephone |
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conversation. | wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for |
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| filter information. |
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My calls fade out when | • Appliances or other cordless telephones plugged into the same circuit as the telephone base |
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I am using the cordless | can cause interference. Try moving the appliance or telephone base to another outlet. |
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• Other electronic products can cause interference to your cordless telephone. Try installing your |
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handset. |
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| telephone as far away as possible from the following electronic devices: wireless routers, radios, |
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| radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, |
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| televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones. |
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| • If your telephone is plugged in with a modem or a surge protector, plug the telephone (or |
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| modem/surge protector) into a different location. If this doesn’t solve the problem, |
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| your telephone or modem farther apart from each other, or use a different surge protector. |
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| • The location of your telephone base can impact the performance of your cordless phone. For |
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| better reception, install the telephone base in a centralized location within your home or office, |
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| away from walls or other obstructions. In many environments, elevating the telephone base |
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| will improve overall performance. |
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| • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. |
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| If calls are still not clear, the problem is probably in the wiring or local service. Contact your |
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| local service company (charges may apply). |
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| • If the other telephones in your home are having the same problem, the problem is in the wiring |
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| or local service. Contact the local telephone company (charges may apply). |
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I hear other calls when | • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If |
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using the telephone. | you still hear other calls, the problem is probably in the wiring or local service. Call your local |
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| telephone company. |
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| www.vtechphones.com | 57 | |
Appendix
