Inability to hear dial tone can be caused by a number of issues. Please follow the steps below to resolve the issue:
• Check if the thin cable (RJ11) between the Black modem and the silver base is securely connected(Tel line port of silver base and Tel 1/2 port of the Black modem)
•Press the Speaker key as defined on the Familiarize Yourself with your Telephone Handset page
•Do you hear dial tone?
If you still don’t hear dial tone, check that the cables between the Black Modem and Silver Base are securely connected
• Press Retry and redo the dial tone test
If you still don’t hear dial tone, reset the system by performing the following steps:
•Remove the power cable from the Black Modem and remove the battery pack
•Remove the AC adapter from the Silver Base
•Press and hold the OFF button on the phone until the Comcast logo appear
•Reconnect the power cable to the Black Modem and reinstall the battery pack
•Reconnect the AC adapter to the Silver Base
•Wait until the power, Internet and Info lights are glowing on the Base. This can take up to two minutes
•Press the softkey under Start on the handset and follow the onscreen instructions
•Press Exit to close and try again later.
If the problem persists call
