Problem | Suggestion |
How do I reset my | • Press the "reset" button located on the back of the unit. Until |
base? | you see the lights on the front of the unit go off. Release the |
| reset button and wait for the unit to cycle up. It may take up to |
| five minutes for the unit to reset. |
| • It is very important that you not unplug the Voice modem from |
| its power source when troubleshooting your Comcast Digital |
| phone service. |
What should I do if I | • Check any other Household appliances plugged into the same |
experience poor call | circuit, where the home gateway unit is plugged in. |
quality with my | • Check the cable signal by restarting the base. If poor, try |
Comcast Digital phone | plugging the cable in a different cable jack to get good signal. |
service? | • Please chat with us for assistance if you are experiencing call |
| quality issues, including: static, interference, robotic sounds, and |
| calls cutting in and out. |
I am unable to access | • Check if at least one of the services (News / Sports / Horoscope / |
one or all of the online | Weather) is available. If so, this should be a temporary |
services | availability issue and should get resolved soon. |
| • Check if the ‘Info’ light in the base is glowing. If not, check and |
| correct the wiring between LAN ports of Base and Voice Modem. |
| • Check if the ‘DS’,’US’ lights in the Voice Modem are glowing. If |
| not, check the cable signal by restarting the base. If poor, try |
| plugging the cable in a different cable jack to get good signal. |
| • Restart the base and the Voice Modem and try again. |
