Feature Specific
Problem | Suggestion |
I can not make any | • Try plugging the cable to different jack to find if the issue is isolated to one |
calls from my | phone or jack. |
cordless handset? | • While calling out of your local calling area, confirm that you are dialing 1, |
| then the area code and then the number. |
| • While calling international calls, confirm that you are dialing 011, plus the |
| country code, then the phone number. |
| • If you are unable to both make and receive calls, review the FAQ for ‘No dial |
| tone’ condition. |
| • If the problem persists call customer care at |
I can not make | • If you are able to make local calls, but are unable to make long distance |
long distance calls | calls, please check that you are dialing 1, then the area code and the |
from my cordless | number for a call that is placed out of your local calling area. If calling an |
handset? | international number, confirm that you are dialing 011, plus the country |
| code, then the phone number. |
| • If none of the above restores your ability to make long distance calls, call |
| |
I can not receive | • Check the ringer on your phone to make sure it is turned on. |
any calls on my | • If the phone rings a half ring on incoming calls, Call Forwarding may be |
cordless handset? | activated. Disable the Call Forwarding feature. |
| • Try plugging the cable into different jack to find out if the issue is isolated to |
| one phone or jack. |
| • If you are unable to both make and receive calls, review the FAQ for ‘No |
| dial tone’ condition. |
I have no dial tone, | • Check if the ‘Power’ light in the Voice Modem and Base, ‘DS’, ‘US’, |
or cannot break the | ‘Telephone1’ / ’Telephone2’ lights in the Voice Modem are glowing. |
dial tone on my | • If ‘Power’ lights are not glowing, check whether the |
cordless handset? | power ON the Voice Modem and Base again. |
| • If ‘Power’ lights in the Voice Modem and Base are glowing and ‘DS’ light in |
| Voice Modem is blinking, check the cable signal by restarting the base. If |
| poor, try plugging the cable in a different cable jack to get good signal. |
| • If ‘Telephone1’ / ‘Telephone2’ lights are not glowing, check the |
| |
| • Check whether the dial tone is received by connecting another phone with |
| the RJ11 port of the Voice Modem. If the problem still persists, call |
|
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