•If you waited 5 minutes and did not receive a test call, please follow the steps below to resolve the issue:
Call your new digital Comcast handset from your cell phone to test service.
•Using your cell phone dial the 10 digit telephone number associated with your new phone.
•If you receive the call then your phone solution is functioning normally.
•Press the softkey under Retry
•Press the softkey under Start
•Press Exit to close and try again later.
•Remove the power cable from the Black Modem and remove the battery pack
•Remove the AC adapter from the Silver Base
•Press and hold the OFF button on the handset until the Comcast logo appears
•Reconnect the power cable to the Black Modem and reinstall the battery pack
•Reconnect the AC adapter to the Silver Base
•Wait until the power, Internet and Info lights are glowing on the Base. This can take up to two minutes
•Press the softkey under Start on the handset and follow the onscreen instructions
If the problem persists call
