Troubleshooting

For more details, you can also refer the Onscreen Help menu option under Settings menu.

If you need any further general / feature related queries, call 1-800-comcast for support. For activation specific queries, contact 1-800-931-0790 for support.

During Installation

Problem

Suggestion

Could not find one or

Have the order number (from the Welcome letter or the

more of the items

number given while ordering the phone) and the list of

mentioned in the check

items missing in the package and call 1-800-Comcast

list.

for support.

‘POWER’ light in the

Check if the power cord is properly connected to the rear

base is not glowing.

of the base station.

 

Check if the power cord is properly connected to the

 

power outlet in the wall / power strip.

 

Check if the power cord is not plugged into outlet

 

controlled by wall switch. If so, please turn on the wall

 

switch.

 

Connect another device of any kind into the power outlet

 

and check whether it is operational.

 

Try connecting the base station power cord to a different

 

power outlet.

‘POWER’ light in the

Check if the power cord is properly connected to the rear

Voice Modem is not

of the Voice Modem.

glowing.

Check if the power cord is properly connected to the

 

power outlet in the wall / power strip.

 

Connect another device of any kind into the power outlet

 

and check whether it is operational.

 

Try connecting the Voice Modem power cord to a

 

different power outlet.

‘INTERNET’ light in the

Check if the LAN port of Base and the LAN port of Voice

base is not glowing

Modem are prewired properly (as per the Installation

 

Guide).

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Troubleshooting

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VTech ip8301 manual Troubleshooting