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Troubleshooting
For more details, you can also refer the Onscreen Help menu option under Settings menu.
If you need any further general / feature related queries, call
For activation specific queries, contact
During Installation
Problem | Suggestion |
Could not find one or | • Have the order number (from the Welcome letter or the |
more of the items | number given while ordering the phone) and the list of |
mentioned in the check | items missing in the package and call |
list. | for support. |
‘POWER’ light in the | • Check if the power cord is properly connected to the rear |
base is not glowing. | of the base station. |
| • Check if the power cord is properly connected to the |
| power outlet in the wall / power strip. |
| • Check if the power cord is not plugged into outlet |
| controlled by wall switch. If so, please turn on the wall |
| switch. |
| • Connect another device of any kind into the power outlet |
| and check whether it is operational. |
| • Try connecting the base station power cord to a different |
| power outlet. |
‘POWER’ light in the | • Check if the power cord is properly connected to the rear |
Voice Modem is not | of the Voice Modem. |
glowing. | • Check if the power cord is properly connected to the |
| power outlet in the wall / power strip. |
| • Connect another device of any kind into the power outlet |
| and check whether it is operational. |
| • Try connecting the Voice Modem power cord to a |
| different power outlet. |
‘INTERNET’ light in the | • Check if the LAN port of Base and the LAN port of Voice |
base is not glowing | Modem are prewired properly (as per the Installation |
| Guide). |
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