Appendix
Troubleshooting
Low battery shows on screen.
•Place the handset in the telephone base or charger for recharging.
•Remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours.
•If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not accept charge.
•Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on.
•Remove and install the battery again, then charge for up to 16 hours.
•If the handset is in the telephone base or charger but the CHARGE light on the handset is not on, refer to The charge light is off in this section.
•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before Low battery appears on the screen (page 4).
•Purchase a new battery. Refer to the Battery section (page 51).
The CHARGE light is off.
•Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry
•Make sure the power adapter and telephone line cord are plugged in correctly and securely.
•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
•Make sure the handset ringer volume is not set to the lowest level (page 11) and the telephone base ringer volume is not set to zero (page 11).
•Make sure the telephone line cord and power adapter are plugged in properly (page 2).
•The handset may be too far from the telephone base. Move it closer to the telephone base.
•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.
•If the other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider.
•Other electronic products such as HAM Radios and other DECT Phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider.
•The telephone line cord may be malfunctioning. Install a new telephone line cord.
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