Westell Technologies 030-300166A iii manual Using Auto-Redirection, Help Screens

WireSpeed ADSL Modem

User Guide

Using Auto-Redirection

With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers possible solutions. Auto-Redirection will detect the following conditions:

Auto-Redirect Message	Possible Causes	Solution
No PPP Session Established	An account has not been created.	Click New to create an account.
(Figure 40)	An account was set up incorrectly.	Click Edit to change the account
		information.
	PPP connection not established.	Click the Connect button, enter
		password.
No DSL Connection	The modem cannot detect a DSL	• Make sure the DSL cable is
(Figure 41)	connection.	plugged into the DSL jack.
		• Check all modem cable
		connections.
		• Make sure service provider
		has activated your DSL
		account.
Authentication Failure	Incorrect user ID or password. (ID	• Check spelling carefully.
(Figure 42)	and password supplied by service	• Make sure CAPS LOCK is not
	provider.)	on.
		• User ID/password may be
		case-sensitive. Use correct
		upper and lower case letters.
Can’t Find Server (RAS)	Modem has lost the connection.	Contact your service provider.
(Figures 43 & 44)

In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases where the user is trying to access a specific URL (example: http://www.Westell.com) outside the local network but has not established a PPP connection, the user will be automatically directed to the Home Page that indicates the session is idle.

When the user makes the connection, they will be instantly redirected to the URL that was initially requested.

Help Screens

Help screens are available to describe common problems and solutions. To access a help screen, click Help in the Westell Menu column at the left of the screen.

For more information on the Auto-Redirection feature, see the “Troubleshooting” section.

030-300166A 15 Setting Up Your WebShare Account