Westell Technologies 030-300166A iii - page 49

WireSpeed ADSL Modem
User Guide
030-300166A 46 Troubleshooting
Authentication Failure
When the user ID and/or password are typed incorrectly, Auto-Redirection will present the following Authentication Failure
page:
Figure 42. Authentication Failure
In addition to the Auto Redirection screen, your browser may return an Invalid User error message.
Click OK to close the browser error message.
Solutions:
• Check the spelling of the user ID and password carefully.
• Make sure CAPS LOCK is not on.
• User IDs and passwords for some ISPs are case-sensitive.
NOTE: Make sure you have a record of your correct user ID and password. As a security measure, some ISPs will lock out
an account after repeated authentication failures.