If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance .. .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The microwave oven will
not run
Microwave cooking times seem too long
POSSIBLE CAUSE
The unit is not wired into a live circuit with the proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The electric company has experienced a power failure.
You are using the oven as a timer.
If you are using the Tempera- ture Probe, probe is not plugged tightly into its socket.
The door is not firmly closed and latched.
You did not touch START/ ENTER.
You did not follow directions exactly.
An operation that was program- med earlier is still running.
The electric supply to your home or wall outlets is low or lower than normal.
SOLUTION
Contact a qualified Whirlpool service technician to wire unit into a live circuit with the proper voltage. (See Installa- tion Instructions.)
Replace household fuse or reset circuit breaker.
Check electric company for a power failure.
Touch TIMER OFF to cancel the Minute Timer.
Plug Temperature Probe tightly into its socket.
Firmly close and latch door.
Touch START/ENTER.
Check instructions for the function you are operating.
Touch OFF/CANCEL to cancel previous programming.
Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell you if the outlet voltage is low. See page 7.
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