Whirlpool MTZ080XY user manual If you NeedServiceOrAssistance, We suggest you follow these steps

If you NeedServiceOrAssistance...

We suggest you follow these steps:

1.Before calling for assistance...

Performance problems often result from little things you can find and fix without tools of any kind.

If nothing operates:

lIs the power supply cord plugged into a live circuit with the proper voltage? (See

Installation Instructions.)

l Have you checked your home’s main fuses or circuit breaker box?

l Have you checked the electric company for a power failure?

If the microwave oven will not run:

lIs the oven being used as a timer?

lIs the door firmly closed and latched? l Did you touch START?

l Did you follow the directions exactly?

If the microwave cooking times seem too long:

lIs the electric supply to your home or wall outlets low or lower than normal? Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell

you if the outlet voltage is low.

lIs the Cook Power at the recommended

setting?

l Are you allowing for more time when cooking more food at one time?

If the Display shows a time counting down but the oven is not cooking:

lIs the oven door closed completely?

lHave you set the controls as a minute timer? l Is the oven in standing time between QUICK DEFROST and COOK l? (See page 17.)

If you do not hear the programming tone:

l Is the command correct?

l Has the tone been cancelled? (See page 10.)

If the fan seems to be running slower than usual:

lHas the oven been stored in a cold area? The fan will run slower until the oven warms up to normal room temperature.

If there has been a power interruption, the Display will show 88:88. Reset the clock. (See page 11.)

2. If you need assistance*...

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:

l-800-253-1301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance, or if service is necessary, recommend a qualified service company in your area.

If you prefer, write to: Mr. Donald Skinner

Director of Consumer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

3. If you need service*...

Whirlpool has a

8BBVtC8 Whirlpool service techni- cians are trained to fulfill

the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES-HOUSEHOLD-			ELECTRICAL APPLIANCES-
MAJOR-SERVICE	6	REPAIR	MAlOR-REPAIRING	6 PARTS

OR

WASHING MACHINES,				DRYERS
	6	IRONERS-SERVICING
WHIRLPOOL		APPLIANCES
	AUTHORIZED		WHIRLPOOL		SERVICE
	SERVICE	COMPANIES
XYZ	SERVICE		CO.
123	MAPLE			999.9999

4.If you are not satisfied with how the problem was solved’. ..

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, authorized servicer or Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel

20 North Wacker Drive Chicago, IL 60606

l MACAP will in turn inform us of your action.

*When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.

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