Troubleshooting
7.To open the log file in a separate browser window, click the File Link at the top of the preview pane, then
Common Solutions
Problem | Symptom | Solution | ||
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Device Discovery Tool | The Conext ComBox | Check to see if the Power indicator is on. | ||
cannot find the | is not listed in the | Check all Conext ComBox connections to make sure | ||
Conext ComBox. | results list from the | |||
they are secure. | ||||
| search. | |||
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| Check the configuration settings. See “Changing | ||
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| Advanced Conext ComBox Settings” on page | ||
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| Check that there are no faults with the Ethernet cables. | ||
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Unexpected behavior | For example, the | An upgrade may have been applied to the Conext | ||
in the web user | Loading in progress | ComBox. | ||
interface. | message continues | Clear your web browser cache. See “Clearing a web | ||
| for an extended | |||
| browser’s cache” on page | |||
| period. | |||
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Firmware upgrade not | Status light is on, and | There may have been a communication event. Restart | ||
successful. | there is a message in | the upgrade process. | ||
| the Upload screen. | Clear the Conext ComBox internal memory. See | ||
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| “Clearing the Internal Firmware Memory” on page 3– | ||
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Status light is |
| If a firmware upgrade is in progress, wait for it to finish. | ||
flashing. |
| The Status light will turn off on completion. | ||
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