Problemsolving | Xerox 1150, 1300 series specification

6 Problemsolving

This chapter provides information on the following topics:

●Finding the solution

●Status light patterns

●Common Macintosh problems

●Troubleshooting PostScript (PS) errors

●Paper handling problems

●Printed page is different than what appeared on screen

●Printer software problems

●Improving print quality

●Clearing jams

●Changing the pickup roller

●Cleaning the pickup roller

●Changing the printer separation pad

ENWW	Problemsolving 69

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Xerox 1150, 1300 series manual Problemsolving

Contents

Use Page User guide Copyright Information Contents Media Problemsolving Appendix D Ordering supplies and accessories Printer basics Where to look for more information Quick access to more informationWWW links for drivers, software, and support User guide links Hp LaserJet Printer configurations Hp LaserJet 1300n Print with excellent quality Printer featuresSave time Save money Hp LaserJet 1150 printer and hp LaserJet 1300 series printer Walk around Walk around Printer control panel Main input tray Media pathsPriority input tray Printer media guides Output bin Straight-through output path Print cartridge door Print cartridge access To install printer software for Windows 95 and Windows NT Installing printer softwareTo install printer software for all other operating systems Printer software Click Properties, or click Printing Preferences Printer properties driver Printer properties online help Print setting prioritiesTo access the printer properties online help Printer drivers Software for WindowsAvailable printer drivers Available printer drivers Embedded Web server hp LaserJet 1300 series only Hp toolbox Accessing the print driver Mac OS X Accessing the print driver Mac OSSoftware for Macintosh computers Hp LaserJet 1150 printer Hp LaserJet 1300 series printer Click Auto SetupPostScript Printer Description files PPDs Click Printer USB Starting hp Web Jetadmin Software for network installations onlyHp Web Jetadmin USB connections Connecting the USB cablePrinter connections Parallel connections Network connections Wireless connectionsConnecting to the network Media Choosing paper and other media Media that may damage the printer Media to avoid Optimizing print quality for media types Specific types of media Loading media into the input trays To print transparencies or labels Printing on transparencies or labels Printing one envelope Printing on envelopes Enww Printing multiple envelopes Enww To print letterhead or preprinted forms Printing on letterhead and preprinted forms To print on custom-sized media or cardstock Printing on custom-sized media and cardstock Printing tasks Manual feed Printing watermarks Accessing the watermark feature Accessing the multiple pages per sheet feature Printing on both sides of the paper manual duplexing Manual duplex using the top output bin Enww Manual duplex on heavy media or card stock Printing booklets Printing booklets Canceling a print job Understanding print quality settings Using EconoMode Saves toner Maintenance HP policy on non-HP print cartridges Using HP print cartridges Storing print cartridges Print cartridge life expectancy Saving toner Water sets toner into the fabric Redistributing toner Changing the print cartridge Water sets toner into the fabric Cleaning the print cartridge area Cleaning the printer Cleaning the printer media path Managing the printer Demo ConfigurationPrinter information pages To view hp toolbox Using the hp toolboxSupported browsers Other links Hp toolbox sections Status tab Troubleshooting tab Set up e-mail alerts Set up status alertsAdministrative settings Alerts tab Settings tab Advanced Printer Settings windowNetwork window Information tab To open the embedded Web server Using the embedded Web server Information tab Settings tab Networking tab Ieee 802.11b standard Wireless printingBluetooth Chapter Problemsolving Is the printer set up correctly? Finding the solutionIs the Ready light on? Can you print a demo page? Is the printer communicating with the computer? Is the print quality acceptable?Does the printed page look like you expected? Contact HP support Light status legend Status light patterns Return to Finding the solution Symptom Possible Cause Solution Problems in the Chooser Common Macintosh problems LaserWriter Symptom Possible Cause Solution Printing Errors Hardware troubleshooting Symptom Possible Cause Solution USB Problems Symptom Possible Cause Solution OS X problems Click Select PPD Renaming the Printer hp LaserJet 1300 series onlyMac OS Troubleshooting PostScript PS errors Media handling problems Problem Solution Paper handling problems This may cause toner to fuse improperly if using heavy Printed page is different than what appeared on screen Printed page problems Problem Solution Printer properties driver for more information Printed page problems ProblemSolution Printer software problems ProblemSolution Printer software problems Light print or faded Improving print qualityToner specks Dropouts Toner smear Gray backgroundLoose toner Vertical repetitive defects Skew Misformed charactersCurl or wave Wrinkles or creases Toner scatter outline Typical media jam locations Clearing jams Removing a jammed Return to Finding the solution Changing the pickup roller Failure to complete this procedure might damage the printer Changing the pickup roller Enww Cleaning the pickup roller Changing the printer separation pad Tab on the right is larger to help you position it correctly Snap both sides into place Printer specifications Acoustic emissions SpecificationsPrinter specifications Environmental specifications Printer specifications Electrical specifications1 Printer capacities and ratings Printer specifications Physical specifications Port availability Printer specifications Memory specifications FCC compliance Protecting the environment Environmental product stewardship program Material restrictions PaperSpare parts and supplies availability For more information Material safety data sheet Declaration of Conformity Regulatory statements Regulatory statements Korean EMI statement Vcci statement Japan Laser safety statementCanadian DOC regulations Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Appendix a Media specifications Printer media specifications Supported media sizes Paper Guidelines for using mediaPaper usage Symptom Problem with paper Solution Label construction LabelsTransparencies Envelope construction EnvelopesEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock guidelines Card stock and heavy mediaCard stock construction Appendix B Warranty and licensing HP Software License Terms Hewlett-Packard software license agreement Hewlett-Packard limited warranty statement Frequently asked questions Limited warranty for print cartridge life Hardware service Extended warranty Guidelines for repacking the printer How to contact HP Ordering supplies and accessories Ordering supplies and accessoriesSupplies and accessories Ordering information Description or use Order number Appendix D Ordering supplies and accessories 10/100 networking and wireless print servers Appendix D Ordering supplies and accessories Click Have Disk Network configurationInstalling a shared printer on Windows 98 and Millennium Installing a shared printer on Windows Double-clickPrinters and Other Hardware Click Add a printer Installing a shared printer on Windows XP Appendix E Network configuration Memory Installing a memory Dimm 1300 series only Installing a memory Dimm 1300 series only Testing the Dimm installation Removing a Dimm Store the Dimm chip in an antistatic bag Working with the print server To install the print server software Installing the print serverPrinting a configuration Changing the IP address Using the print server’s embedded Web server To assign a static IP address Troubleshooting the print serverInstalled print server stops working Print server status light Light behavior Description Print server status light Restoring the factory default settings Index Index Index Index USB Page Q1334-90909