Xerox 92C IPS manual Calling for service, Information to have on hand when calling for service

1. Calling for service

Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center.

Information to have on hand when calling for service

To report DocuPrint hardware or software problems in the United

States, call the following number:

1-800-822-2979

For customers outside the United States, call your local service representative.

Note: A model-specific phone number is attached to your printer at installation time.

Before calling, make note of the following:

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Status code numbers and messages that appear on the controller screen and the printer console

Indicator lights that are lit

Name of your printer: DocuPrint 92C IPS

Serial number for your printing system (a 9-digit alphanumeric code located on the frame inside the printer, behind the narrow door to the far left, on the front of the printer).

Problems you are having with the system.

Additional information you may wish to note prior to calling includes:

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An explanation of how output differs from what was expected.

An assessment of whether the symptoms follow a pattern or occur randomly.

A list of special conditions that may be related to the problems:

—New applications

—Changes made to the software

—Recent service performed

—Previous conditions under which the application has printed properly.

Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem.

XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 1-1