Xerox 92C IPS manual System unresponsive

4.System unresponsive

This chapter describes problems in which your monitor shows no image, the printer does not respond when you press the Continue button, or the IPS main window does not respond.

Symptom	Probable cause	Action
Blank display: pressing a key	Monitor is switched off;	1. Make sure that the monitor is switched
fails to restore image.	brightness and contrast	on.
	controls are misadjusted; or	2. Make sure that the brightness and
	there is a more serious
		contrast controls (if available) are turned
	problem.
		far enough to the left to brighten the
		screen.
		3. If switch is on and controls are turned to
		the left, call the service representative.
You have cleared all faults that	There is an uncleared output	Follow the instructions in the output message
are listed on the printer control	fault.	and press the Continue button.
console, but the Attention light
is still on and the following
message is displayed:
Output is stopped. See
message at the System
Display
Printer main window does not	Someone accessed the	Call for service. Tell the representative if the
respond (lockout).	System Meter Readings	printer cable is connected to the printer and the
	display from the System	Printer Controller.
	Options menu while the printer	Caution: Do not attempt to reconnect the
	cable was disconnected.
		cable yourself.
Printer console displays the	An internal error has occurred.	1. Be sure you have pressed the Continue
message:		button on the printer, instead of clicking
Press continue to		the button on the screen.
resume printing,		2. Power the printer off and on to reset the
but the printer does not		printer.
respond to the Continue		3. Reboot the Sun workstation.
button.		Caution: Do not power off the Sun workstation
		to reboot it. Use the rebooting procedure
		described in the Xerox DocuPrint 92C IPS
		Guide to Configuring and Managing the
		System.

XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 4-1