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Xerox manual Calling For Service, XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

Models: 92C IPS

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CALLING FOR SERVICE

1-4	XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

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Xerox manual Calling For Service, XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE

Contents

Xerox DocuPrint 92C IPS Troubleshooting Guide Version 7.1 August 2000 721P891601997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved Xerox Corporation Printing Systems Documentation and Education701 South Aviation Boulevard, ESM1-058 El Segundo, CA Laser safety Ozone informationOperation safety Correcting stacker problems Table of contentsCalling for service IntroductionXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 4. System unresponsive IndexTABLE OF CONTENTS 4-1 INDEX-1About this guide ContentsIntroduction Conventions Guide to Configuring and Managing the System Related publicationsApplication Programmer/System Administrator Quick Reference Card Guide to Performing Routine Maintenance Helpful Facts About PaperXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE INTRODUCTIONCalling for service Information to have on hand when calling for serviceEnabling and disabling the modem for remote service Preparing your system for remote serviceFigure 1-1. Modem Enable/Disable window Enabling your modemDisabling your modem CALLING FOR SERVICE XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE2. Clearing paper misfeeds and jams XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDEClearing a feeder tray fault 4. Press the green lever to unlatch the paper feeder assembly Frequent misfeeds 2. Lightly moisten a lint-free towel with film remover and thoroughly wipe the outside surface of the feed belt in the same direction as the ribs on the belt. Wiping from side to side might pull the belt off its track. Allow a few seconds for the film remover to evaporate Figure 2-2. Areas along the duplex paper path Clearing paper jamsFigure 2-1. Areas along the simplex paper path Figure 2-3. Message and graphic displays on printer control console 1 Message display 2 Graphic displayFigure 2-4. Message labels inside the printer Checking job integrity following a paper jam Job recoveryPrinter jam clearance areas Figure 2-5. Overview of all printer jam areasXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE Clearing paper jams from areas 1 and 1AArea Area4. Open the high-capacity feeder front door and locate area 1A Area 1AXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 5. Remove and discard any paper you find in the area 1ATo clear paper jams from areas 2 and 2A Clearing paper jams from areas 2 and 2AXEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 1. Open the middle door and locate area4. Open the high-capacity feeder front door and locate area 2A Clearing paper jams from area Clearing paper jams from area Follow these steps to clear jams from areaPage Clearing paper jams from area 5. Close the door and press the Continue button to resume printing XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE4. Release the green handle CLEARING PAPER MISFEEDS AND JAMSClearing paper jams from areas 6 and 6A Clearing paper jams from area Clearing paper jams from area 2. Remove and discard any paper you find in this areaClearing paper jams from area 3. Return the handle to its original position and close the doorClearing stitcher/stacker paper jams areas A and B Clearing bypass transport paper jams 1 Scuffer arm Adjusting dual stacker tray scuffer armsFigure 2-6. Adjusting scuffer arm weights 2-26 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDECLEARING PAPER MISFEEDS AND JAMS Probable cause 3. Correcting stacker problemsSymptom ActionCORRECTING STACKER PROBLEMS XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDEGuide to Configuring and Managing the 4.System unresponsiveSymptom Probable causeConfiguring and Managing the System SymptomIPS Guide to Configuring and Managing the Probable causeafter an error condition XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE SYSTEM UNRESPONSIVEIndex Page IPS & LPS Graphics/DPC0010A.CGM