Xerox C15 manual 1 Printer operation problems continued, Problem, Description/Corrective Action

Printer Problems

Table 5.1 Printer operation problems (continued)

Problem	Description/Corrective Action
Printer is not powered.	No power supply (The Indicator Light is not lit.)
	1. Check that the printer is connected properly to the electrical power supply
	socket, or try another outlet.
	2. Press POWER.
	If the problem persists, unplug the printer, disconnect it from your computer and
	call the Xerox Customer Support Center.
Problems with	• Check that your interface cable is of the correct type. It must be a standard,
connection to host.	bi-directional IEEE 1284 B-type interface cable. If you have any doubts,
	contact your computer dealer.
	• Make sure you have secured the interface connectors properly both to the
	printer and to the host.
	• Make sure that bi-directional support for this printer is enabled.
	- In Windows 95/98, check the Details tab/Spool settings.
	- In Windows 3.1x, check the C15 Spool Manager settings.
	• If you have an ECP-type computer, verify the printer port setting on it is LPT
	Printer Port. If necessary, change this setting as follows:
	1. Right click on the My Computer icon
	2. Select Properties, then the Device Manager tab
	3. Double click on Ports (COM&LPT)
	4. Select Printer Port: LPTx
	If Ports (COM&LPT) does not offer a standard LPTx port or if the selection of this
	port does not solve your problem, you must change the LPT mode setting in your
	computer BIOS to either [Standard] or [Bi-directional]. For further information on
	the BIOS setting, refer to your computer documentation and/or contact your
	computer dealer.
	Table 5.1 Page 3 of 4

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