Xerox XE62, XE80, XE82, XE60 manual Problem Solving

Problem Solving

If you have any problems with the operation of your WorkCentre, refer to the table below and on the following pages as well as the WorkCentre Fault Codes.

If the problem cannot be solved by carrying out the instructions given below, refer to this User Guide Introduction.

Problem	Suggested Solution
Copier does not come	Check that the copier is plugged into an
on, Ready indicator	electrical receptacle.
does not light.
	Ensure that there is power to the receptacle and
	that the copier power is switch ON.
Copies are too light or	If the original is light, select the lower copy
too dark.	contrast position to darken the background of
	the copies.
	If the original is dark, select the upper copy
	contrast position to lighten the background of
	the copies.
Smears, lines, marks,	If defects are on the original, press the copy
or spots on copies.	contrast button to lighten the background of your
	copies.
	If the defects are in the same place on every
	page, clean the document glass and inside the
	document cover. (Refer to Cleaning the
	WorkCentre.)
	If the defects occur two or three times on each
	copy, you may have a substance stuck to the
	drum cartridge. (Refer to Cleaning the Drum
	Cartridge.)
Copy image is skewed.	Ensure that original is positioned correctly on
	document glass.
	Check that copy paper is loaded correctly.
Image rubs off the copy	Replace the paper in the tray with paper from a
easily.	new package.
	In high humidity areas do not leave paper in the
	WorkCentre for extended periods of time.
There are blank lines or	The toner cartridge may be empty. This is
sections on the page.	indicated by the toner indicator light. Try
	removing the toner cartridge from the machine
	and shaking it from side to side to redistribute
	the toner.

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