Problem Solving
If you have any problems with the operation of your WorkCentre, refer to the table below and on the following pages as well as the WorkCentre Fault Codes.
If the problem cannot be solved by carrying out the instructions given below, refer to this User Guide Introduction.
Problem | Suggested Solution |
Copier does not come | Check that the copier is plugged into an |
on, Ready indicator | electrical receptacle. |
does not light. |
|
| Ensure that there is power to the receptacle and |
| that the copier power is switch ON. |
Copies are too light or | If the original is light, select the lower copy |
too dark. | contrast position to darken the background of |
| the copies. |
| If the original is dark, select the upper copy |
| contrast position to lighten the background of |
| the copies. |
Smears, lines, marks, | If defects are on the original, press the copy |
or spots on copies. | contrast button to lighten the background of your |
| copies. |
| If the defects are in the same place on every |
| page, clean the document glass and inside the |
| document cover. (Refer to Cleaning the |
| WorkCentre.) |
| If the defects occur two or three times on each |
| copy, you may have a substance stuck to the |
| drum cartridge. (Refer to Cleaning the Drum |
| Cartridge.) |
Copy image is skewed. | Ensure that original is positioned correctly on |
| document glass. |
| Check that copy paper is loaded correctly. |
Image rubs off the copy | Replace the paper in the tray with paper from a |
easily. | new package. |
|
|
| In high humidity areas do not leave paper in the |
| WorkCentre for extended periods of time. |
There are blank lines or | The toner cartridge may be empty. This is |
sections on the page. | indicated by the toner indicator light. Try |
| removing the toner cartridge from the machine |
| and shaking it from side to side to redistribute |
| the toner. |
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