How is a replacement obtained?
Our replacement program is the easiest and quickest way to provide you with a fully operational unit. Upon your authorization to accept a replacement unit and with appropriate security (credit card authorization), we will, at no cost to you, promptly ship a replacement unit. The replacement unit we ship to you may be reconditioned by Xerox. The unit that needs service must be packed and returned to us. Upon its receipt, we will release your credit card security. Replacement service is only available during the first two years of the warranty period; during the third year, your unit is shipped free of charge to Xerox for repair and then returned to you (see below).
How is warranty repair service obtained?
If you prefer that we repair your unit instead of replacing it with another unit, our Customer Service Representative will explain how to obtain repair service under this warranty. Please save the original packaging materials to facilitate shipment. Repair service is available during all three years of the warranty period.
What must you do?
Your unit is designed to perform with a minimum amount of user maintenance. You are, however, responsible for the required user maintenance described in the User Guide provided with your unit. This required user maintenance includes replacement of the toner cartridge, clearing paper misfeeds, cleaning the unit and other routine and preventive maintenance.
What the warranty does not cover
This warranty covers only defects in materials and workmanship provided by Xerox and does not cover equipment damage or malfunction from misuse, abuse, accident, act of God, defect in
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