Troubleshooting

■ Picture

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Possible causes and solutions

 

 

 

 

 

 

 

 

 

 

 

 

No picture.

–

Make sure that the HDMI cable is connected correctly. (p. 10)

 

 

 

 

– Make sure that the connected TV or the AV receiver is set to the correct input. (p. 10)

 

–

With no disc inserted, or playback stopped, press and hold

and

 

on the front

 

 

 

 

panel simultaneously to set video resolution to the default value.

 

 

 

 

If a picture is still not output, press and hold

 

on the front panel for approximately 5

 

 

 

 

 

seconds to switch NTSC/PAL.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Screen freezes and operation buttons

–

Press

 

, then restart playback.

 

 

 

 

 

 

 

 

 

do not work.

–

Turn off the power and turn on the power again.

 

 

 

 

 

– Press and hold p on the front panel for more than 5 seconds, and release to reset this

 

 

Player.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Video is not output with the desired

–

Set to the desired resolution. (p. 27)

 

 

 

 

resolution.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wide-screen video appears vertically

–

Change the aspect ratio of your TV. (p. 27)

 

 

 

 

stretched, or black bands appear at the

 

 

 

 

 

 

 

 

 

top and bottom of the screen. Or 4:3

 

 

 

 

 

 

 

 

 

video appears horizontally stretched.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Square noise (mosaic) appears on the

–

Blocks in images may be visible in scenes with rapid movement due to the

screen.

 

characteristics of digital image compression technology.

 

 

 

 

 

 

 

 

 

 

Audio is not output, or images are not

–

The audio may not be output or the images may not be played back properly for some

played back properly.

 

discs in which copyright-protected contents are recorded.

 

 

 

 

 

 

 

 

 

 

 

 

 

■ Sound

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Possible causes and solutions

 

 

 

 

 

 

 

 

 

 

 

 

No sound, or sound is distorted.

–

Check that the HDMI cable is connected correctly. (p. 10)

 

 

 

 

– Turn the volume of TV or AV receiver up.

 

 

 

 

 

– There is no sound during still mode, fast forward, and fast reverse. (p. 8)

 

– Audio may not be output depending on the audio recording status, such as when audio

 

 

other than an audio signal or non-standard audio is recorded for the audio content. (p. 3)

 

 

 

 

 

 

 

 

 

 

Left and right channels of audio are

–

Check the HDMI connection. (p. 10)

 

 

 

 

reversed, or sound comes out of only

 

 

 

 

 

 

 

 

 

one side.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audio is not output, or images are not

–

The audio may not be output or the images may not be played back properly for some

played back properly.

 

discs in which copyright-protected contents are recorded.

 

 

 

 

 

 

 

 

 

 

 

 

 

Cannot hear the sound of PIP

–

Set HDMI to PCM/Reencode. (p. 28)

 

 

 

 

(secondary audio).

–

To hear secondary audio, press 2ND AUDIO. (p. 6)

 

 

 

 

– Depending on the disc, you may need to set secondary audio on the top menu of the

 

 

disc. (p. 8)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

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