Audio

Problem

Cause

Remedy

 

Another input source is selected.

Select an appropriate input source with the input selection keys.

 

 

 

 

Signals that the unit cannot reproduce are being input.

Some digital audio formats cannot be played back on the unit. To check the audio

 

format of the input signal, use “Signal Info” in the “Option” menu (p.66).

No sound.

 

 

 

(RX-V575 only)

Press ZONE A (ZONE B) to enable audio output to Zone A (or Zone B).

 

 

Audio output to Zone A (or Zone B) is disabled.

 

 

 

 

 

 

The cable connecting the unit and playback device is defective.

If there is no problem with the connection, replace with another cable.

 

 

 

 

The maximum volume is set.

Use “Max Volume” in the “Setup” menu to adjust the maximum volume (p.77).

The volume cannot be increased.

 

 

A device connected to the output jacks of the unit is not turned on.

Turn on all devices connected to the output jacks of the unit.

 

 

(This may happen due to the nature of AV receivers.)

 

 

 

 

 

 

The playback source does not contain a signal for the channel.

To check it, use “Signal Info” in the “Option” menu (p.66).

 

 

 

 

The currently selected sound program/decoder does not use the

To check it, use “Test Tone” in the “Setup” menu (p.73).

 

speaker.

 

 

 

 

 

 

Audio output of the speaker is disabled.

Perform YPAO (p.31) or use “Configuration” in the “Setup” menu to change the

 

speaker settings (p.71).

 

 

 

 

 

 

The volume of the speaker is set too low.

Perform YPAO (p.31) or use “Level” in the “Setup” menu to adjust the speaker

No sound is coming from a specific speaker.

volume (p.73).

 

 

 

 

 

(RX-V575 only)

Press ZONE A (ZONE B) to enable audio output to Zone A (or Zone B).

 

Audio output to Zone A (or Zone B) is disabled.

 

 

 

 

 

 

The speaker cable connecting the unit and the speaker is

If there is no problem with the connection, replace with another speaker cable.

 

defective.

 

 

 

 

 

 

The speaker is malfunctioning.

To check it, replace with another speaker. If the problem persists, the unit may be

 

malfunctioning.

 

 

 

 

 

 

The extended surround is disabled.

Use “Extended Surround” in the “Option” menu to select a decoder to be used

(RX-V575 only)

(p.65).

 

 

 

No sound is coming from the surround back

 

When “Power Amp Assign” in the “Setup” menu is set to “BI-AMP” or “Zone B”,

speaker.

“Power Amp Assign” is set to “BI-AMP” or “Zone B”.

you cannot use the surround back speakers. To use the surround back speakers,

 

 

set “Power Amp Assign” to “Basic” (p.71).

 

 

 

 

The playback source does not contain LFE or low-frequency

To check it, set “Extra Bass” in the “Setup” menu to “On”, in order to output the

 

signals.

front channel low-frequency components from the subwoofer (p.72).

 

 

 

No sound is coming from the subwoofer.

Subwoofer output is disabled.

Perform YPAO (p.31) or set “Subwoofer” in the “Setup” menu to “Use” (p.71).

 

 

 

The volume of the subwoofer is too low.

Adjust the volume on the subwoofer.

 

 

 

 

The subwoofer has been turned off by its auto-standby function.

Disable the auto-standby function of the subwoofer or adjust its sensitivity level.

 

 

 

APPENDIX ➤ Troubleshooting

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