Problem | Cause | Remedy | |
The unit does not detect the USB device. | The USB device is not connected to the USB jack securely. | Turn off the unit, reconnect your USB device, and turn the unit on again. | |
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The file system of the USB device is not FAT16 or FAT32. | Use a USB device with FAT16 or FAT32 format. | ||
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Folders and files in the USB device cannot be | The data in the USB device is protected by the encryption. | Use a USB device without an encryption function. | |
viewed. | |||
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| Enable the DHCP server function on your router and set “DHCP” in the “Setup” | |
The network feature does not function. | The network parameters (IP address) have not been obtained | menu to “On” on the unit (p.80). If you want to configure the network parameters | |
properly. | manually, check that you are using an IP address which is not used by other | ||
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| network devices in your network (p.80). | |
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| The media sharing setting is not correct. | Configure the sharing setting and select the unit as a device to which music | |
| contents are shared (p.54). | ||
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| Some security software installed on your PC is blocking the access | Check the settings of security software installed on your PC. | |
| of the unit to your PC. | ||
The unit does not detect the PC. |
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The unit and PC are not in the same network. | Check the network connections and your router settings, and then connect the | ||
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| unit and the PC to the same network. | ||
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| The MAC address filter is enabled on the unit. | In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or | |
| specify the MAC address of your PC to allow it to access to the unit (p.81). | ||
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The files in the PC cannot be viewed or played |
| Use the file format supported by both the unit and the media server. For | |
The files are not supported by the unit or the media server. | information about the file formats supported by the unit, see “Playing back music | ||
back. | |||
| stored on media servers (PCs/NAS)” (p.54). | ||
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| The selected Internet radio station is currently not available. | There may be a network problem at the radio station, or the service may have | |
| been stopped. Try the station later or select another station. | ||
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| The selected Internet radio station is currently broadcasting | Some Internet radio stations broadcast silence at certain of times of the day. Try | |
The Internet radio cannot be played. | silence. | the station later or select another station. | |
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| Access to the network is restricted by the firewall settings of your | Check the firewall settings of your network devices. The Internet radio can be | |
| played only when it passes through the port designated by each radio station. | ||
| network devices (such as the router). | ||
| The port number varies depending on the radio station. | ||
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| In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or | |
The application for smartphone/tablet “AV | The MAC address filter is enabled on the unit. | specify the MAC address of your smartphone/tablet to allow it to access to the | |
| unit (p.81). | ||
Controller” does not detect the unit. |
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The unit and smartphone/tablet are not in the same network. | Check the network connections and your router settings, and then connect the | ||
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| unit and smartphone/tablet to the same network. | ||
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APPENDIX ➤ Troubleshooting | En 95 |
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