Problem | Cause | Remedy | |
| The TV does not support HDCP | Refer to the instruction manuals for the TV and check the TV’s specifications. | |
| Protection). | ||
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No sound from the playback device (connected to | The unit is set not to output audio input through HDMI jacks from | In “Audio Output” in the “Setup” menu, set “Amp” to “On” (p.74). | |
the unit with HDMI). | the SPEAKERS terminals. | ||
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| The number of devices connected to the HDMI OUT jack exceeds | Disconnect some of the HDMI devices. | |
| the limit. | ||
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| The TV is set to output audio from the TV speakers. | Change the audio output setting on your TV so that the TV audio is output from the | |
| speakers connected to the unit. | ||
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| A TV that does not support ARC is connected to the unit only with | Use a digital optical cable to make an audio connection (p.20). | |
No sound from the TV (when HDMI Control is | an HDMI cable. | ||
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used). | (If the TV is connected to the unit with an audio cable) | Use “TV Audio Input” in the “Setup” menu to select the correct audio input jack | |
| The TV audio input setting does not match the actual connection. | ||
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| (If you are trying to use ARC) | Set “ARC” in the “Setup” menu to “On” (p.75). Also, enable ARC on the TV. | |
| ARC is disabled on the unit or TV. | ||
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Only the front speakers work on multichannel | The playback device is set to output | To check it, use “Signal Info” in the “Option” menu (p.66). If necessary, change | |
audio. | PCM) only. | the digital audio output setting on the playback device. | |
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Noise/hum is heard. | The unit is too close to another digital or radio frequency device. | Move the unit further away from the device. | |
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The cable connecting the unit and playback device is defective. | If there is no problem with the connection, replace with another cable. | ||
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The sound is distorted. | The volume of the unit is too high. | Turn down the volume. If “ECO Mode” is set to “On”, set it to “Off” (p.78). | |
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A device connected to the unit’s output jacks is not turned on. | Turn on all devices connected to the unit’s output jacks. | ||
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APPENDIX ➤ Troubleshooting | En 93 |
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