Troubleshooting

This section contains troubleshooting charts used to localize and repair the printer when faults occur. The procedures called out in the ACTION column may be performed by the operator or by a service technician when indicated.

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

All indicator lights never light.

No AC Power applied to the

Ensure that the AC power cable is con-

 

printer.

nected to a working voltage source.

 

 

 

 

Faulty AC power fuse.

Refer to “Installation” for fuse replace-

 

 

ment procedures.

 

 

 

 

No voltage available from the

Call a service technician.

 

internal power supply.

 

 

 

 

Printer locks up when running

An improper configuration was

Reload factory defaults. Then, set cor-

Power-On Self Test.

set.

rect parameters. See “Operation.”

 

 

 

POWER light ON, other lights

ROM CRC test has failed.

Call a service technician.

all OFF or all ON and the

 

 

printer locks up.

 

 

 

 

 

CALIBRATE light is OFF but

Dynamic RAM failed.

Call a service technician.

all other lights are ON.

 

 

 

 

 

CALIBRATE light and

FONT ROM error.

Call a service technician.

POSITION light OFF but all

 

 

other lights ON.

 

 

 

 

 

PRINTHEAD light is ON,

Printhead under-temperature

Wait until printhead warms up. If con-

printing continues.

condition.

dition persists and print quality is af-

 

 

fected, move printer to a warmer

 

 

environment. If print quality is accept-

 

 

able, no action is required.

 

 

 

Printer stops. PAUSE light and

Media incorrectly loaded or not

Load media correctly. See Media Load-

PAPER/RIBBON light both

loaded.

ing in “Installation.”

ON.

 

 

 

 

 

Misadjusted Media Sensor.

Check position and sensitivity of Media

 

 

Sensor and/or calibrate media. See

 

Media not calibrated.

“Adjustments” and “Configuration and

 

 

Calibration.”

 

 

 

Zebra S-Series User’s Guide

8-1