SYMPTOM | DIAGNOSIS | ACTION |
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Truncated print, no print, or | Media or ribbon improperly | See Media Loading and Ribbon Load- |
FEED button operates incor- | loaded. | ing instructions in “Installation.” |
rectly while using non- |
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continuous media. |
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Long tracks of missing print on | Wrinkled ribbon. | See Wrinkled Ribbon in this table. |
several labels. |
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| Print element damaged. | Call a service technician. |
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In | Glue material from back of la- | Refer to “Preventive Maintenance” and |
stuck labels. | bels causing media movement | perform maintenance and cleaning of |
| problems. | the printer. |
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| Media and backing not prop- | Refer to “Installation.” |
| erly aligned in printer. |
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Wrinkled ribbon. | Ribbon fed through machine | See Ribbon Loading in “Installation.” |
| incorrectly. |
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| Incorrect Darkness setting. | Set to the lowest value needed for good |
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| print quality. |
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| Incorrect printhead | Adjust toggle pressure and/or position. |
| position or pressure. |
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| Media not feeding properly; it | Make sure the media is snug by adjust- |
| is walking from side to side. | ing the media guides. |
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| Continuing symptoms. | Call a service technician. |
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Continued wrinkled ribbon. | Strip plate needs adjusting. | Call a service technician. |
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Misregistration and misprint of | Media was pulled when motor | Enter Calibrate Mode and recalibrate. |
1 to 3 labels. | was not moving. |
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| Incorrect Media Sensor posi- | See the media sensor position adjust- |
| tion. | ments in “Adjustments.” |
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| Media or ribbon improperly | See Media and Ribbon Loading in “In- |
| loaded. | stallation.” |
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| Incorrect Media Sensor | See “Configuration and Calibration.” |
| position or sensitivity. |
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Changes in parameter settings | Parameters are set or saved in- | Reload the factory defaults. Refer to |
did not take effect. | correctly. | “Operation” and calibrate the printer. |
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| Then, cycle the power ON/OFF Switch. |
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| If problem continues, there | Call a service technician. |
| may be a problem on the main |
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| logic board. |
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Zebra |