Troubleshooting
LCD Error Messages
Table 14 • LCD Error Messages (Continued)
LCD | Possible Cause | Recommended Solution | ||
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RIBBON IN | Ribbon is loaded, but the printer | • To operate in Direct Thermal mode, remove the | ||
| is set for Direct Thermal mode. |
| ribbon. | |
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| • To operate in Thermal Transfer mode, leave the | ||
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| ribbon loaded and change the print method to | |
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| Thermal Transfer. See Selecting Print Method | |
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| ||
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| • Ensure that the printer driver and/or software | ||
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| settings are correctly set (if applicable). | |
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HEAD TOO HOT | The printhead is over | Printing automatically resumes when the printhead | ||
| temperature. | elements cool to an acceptable operating | ||
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| temperature. | ||
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| Caution • The printhead is hot and can |
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| cause severe burns. Allow the printhead |
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| to cool. |
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| Caution • Observe proper electrostatic |
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| safety precautions when handling any |
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| |
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| circuit boards and printheads. |
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CLEAN HEAD NOW | The printhead requires | Clean the printhead according to the instructions in | ||
| cleaning. | |||
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| Caution • The printhead is hot and can |
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| cause severe burns. Allow the printhead |
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| to cool. |
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| Caution • Observe proper electrostatic |
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| safety precautions when handling any |
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| |
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| circuit boards and printheads. |
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| If the message does not go away after the printhead | ||
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| is cleaned, open the printhead and then close it. | ||
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128 | R110Xi/R170Xi User Guide |