Troubleshooting

Miscellaneous Printing Problems

Miscellaneous Printing Problems

Table 17 • Miscellaneous Printing Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The printer fails to

The printer was not

Press PAUSE on the front panel to pause the

calibrate or detect the top

calibrated for the label being

printer, and then press CALIBRATE.

of the label.

used.

 

 

 

 

 

The printer is configured for

Set the media type to non-continuous media.

 

continuous media.

See Setting Media Type on page 45.

 

 

 

 

The driver or software

Driver or software settings produce ZPL

 

configuration is not set

commands that can overwrite the printer

 

correctly.

configuration. Check the driver or software

 

 

media-related setting.

 

 

 

RFID labels are not

The printer sometimes

1. Press PAUSE on the front panel to pause

calibrating correctly. The

mistakes the antenna or chip

the printer, and then press CALIBRATE.

label is positioned so that it

as the leading edge of the

2. If this does not solve the problem, remove

cannot be torn off at the

label.

one or two labels from the backing and

correct location.

 

position the backing under the upper media

 

 

sensor (see Adjust Media Sensors

 

 

on page 37 for the location). Press PAUSE

 

 

on the front panel to pause the printer, and

 

 

then press CALIBRATE.

 

 

3. If this does not solve the problem,

 

 

calibration may need to be performed using

 

 

non-RFID labels that are the same size as

 

 

the RFID labels being used. Before

 

 

reloading the RFID labels, select FEED or

 

 

LENGTH for the MEDIA POWER UP and

 

 

HEAD CLOSE parameters (see Media

 

 

Power Up on page 54 and Head Close

 

 

on page 54).

 

 

 

23063L-003 Rev. 1 12/6/04

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