Troubleshooting, Resolutions | Zebra Technologies TLP 3844-Z

Troubleshooting

What the Status Light is Telling You

Status LED	Printer	For a Resolution,
Condition and Color	Status	Refer to number:

Off	Off	1

Solid Green	On	2

Flashing Amber	Stopped	3

Flashing Green	Normal Operation	4

Flashing Red	Stopped	5

Double Flashing Green	Paused	6

Solid Amber	Various	7

Alternately Flashing Green and Red	Needs Service	8

Resolutions

1.The printer is not receiving power.

■Have you turned on the printer power?

■Check power connections from the wall outlet to the power supply, and from the power supply to the printer.

2.The printer is on and in an idle state.

■No action necessary.

980441-001 Rev. A

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Zebra Technologies TLP 3844-Z manual Troubleshooting, Resolutions, Printer is not receiving power

Contents

Thermal Printers Users Guide 980441-001 Rev. a Proprietary Statement Static Discharge BatteryShock Hazard Media and Ribbon Contents Operation & Options Universal Serial Bus USB Connector 980441-001 Rev. a Hello Introduction What’s in the Box? Opening the printer Inspecting the Printer Inspecting the Printer Closing the printer Reporting Damage Related Documentation Modes of Printing Getting Started Attaching Power Supply Placing the Roll in the Media Compartment Loading Roll Media Adjusting the Guides Install the Take-Up Core Install the Ribbon Supply RollLoading Ribbon Attach and Tighten the Ribbon Auto Calibration Status Light Power SwitchOperator Controls Feed Button Printing a Test Printout Interface Cable Requirements Hooking Up the Printer and Computer Serial Interface Requirements USB Interface RequirementsParallel Interface Requirements Ethernet Interface Requirements Internal ZebraNet PrintServer Iitm Communications Communicating with the PrinterUniversal Serial Bus USB Communications Parallel Communications Defaulting the Serial Parameters SC Command Adjusting the Print Darkness Adjusting the Print WidthAdjusting the Print Speed Thermal Printing Operation & Options Adding a New Transfer Ribbon Replacing SuppliesReplacing a Partially Used Transfer Ribbon Printing in Peel-Mode Printing on Fan-Fold Media Using the Cutter Option 980441-001 Rev. a Cleaning Maintenance Print Head Considerations Cleaning Card ConsiderationsMedia Path Considerations Platen Considerations Lubrication Replacing the Platen AssemblyRemoval Replacing the Print Head Removal Thermal-Transfer TLP Model Assembly 980441-001 Rev. a Printer is on and in an idle state TroubleshootingResolutions Printer is not receiving power Either the media or ribbon is out Printer has failed its power on self test PostThere is a shortage of memory Printer is receiving data Print head is over temperature Print head is under temperatureFlash memory is not programmed Printed image does not look right Print Quality ProblemsRibbon sensor settings did not print No print on the label Label format was sent to, but not recognized by, the printer Manual Calibration Printing a Configuration Label Troubleshooting TestsRecalibration Communications Diagnostics Resetting the Factory Default Values Feed Button Modes Power Off Mode Communications Diagnostics Mode 980441-001 Rev. a Appendix SpecificationsPhysical Specifications Printing Specifications Ribbon Specifications for TLP model Media Specifications Zebra Programming Language ZPL Font/Code Specifications Options Agency Approvals Interfaces Universal Serial Bus USB Connector Pin No Description Parallel Interface ZebraNet PrintServer II for Ethernet Networks Looking into the Printer’s RJ-45 Modular Connector Serial RS-232 Connector Connecting the Printer to a DTE Device 980441-001 Rev. a Cable calibration Index Quality problems Voltage Page