ZyXEL Communications 2304R-P1 manual Your ISP checks the MAC address, Prestige 2304 Support Notes

Prestige 2304 Support Notes

To create the appearance of faster network access, service companies plan to store or "cache" frequently requested web sites and Usenet newsgroups on a server at their head-end. Storing data locally will remove some of the bottleneck at the backbone connection.

How fast can they go? In a perfect world (or lab) they can receive data at speeds up to 30 Mbps. In the real world, with cost conscious cable companies running the systems, the speed will probably fall to about 1.5 Mbps.

My Prestige can not get an IP address from the ISP to connect to the Internet, what can I do?

Currently, there are various ways that ISPs control their users. That is, the WAN IP is provided only when the user is checked as an authorized user. The ISPs currently use three ways:

1.Check if the 'MAC address' is valid

2.Check if the 'Host Name' is valid, e.g., @home

3.Check if the 'User ID' is valid, e.g., RR-Toshiba Authentication Service, RR-Manager Authentication Service

If you are not able to get the Internet IP from the ISP, check which authentication method your ISP uses and troubleshoot the problem as described below.

1. Your ISP checks the 'MAC address'

Some ISPs only provide an IP address to the user with an authorized MAC address. This authorized MAC can be the PC's MAC which is used by the ISP for the authentication. So, if a new network card is used or the Prestige is attached to the cable modem directly, the ISP will reject the DHCP discovery from this MAC, thus no IP is assigned by the ISP.

The Prestige supports to clone the MAC from the first PC the ISP installed to be its WAN MAC. To clone the MAC from the PC you need to enter that PC's IP in menu 2. Once the MAC is received by the Prestige, the WAN MAC in menu 24.1 will be updated and used for the ISP's authentication.

MAC Address:

Assigned By= IP address attached on LAN

IP Address= 192.168.1.33

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