Prestige 623ME-T User’s Guide

A.3 Web Configurator

I cannot access the web configurator.

 

Chart A-5 Troubleshooting Web Configurator

 

 

STEPS

CORRECTIVE ACTION

 

 

1

Make sure you are using the correct IP address of the Prestige. Check the IP address of the

 

Prestige.

 

 

2

Make sure that there is not an SMT console session running.

 

 

3

Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN access.

 

 

4

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

 

5

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web service.

 

 

The web configurator does not display properly.

Chart A-6 Troubleshooting Internet Browser Display

STEPS

CORRECTIVE ACTION

1Make sure you are using Internet Explorer 5.0 and later versions.

2Delete the temporary web files and log in again.

In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a Delete Files window displays, select Delete all offline content and click OK. (Steps may vary depending on the version of your Internet browser.)

A.4 Login Username and Password

I forgot my login username and/or password.

Chart A-7 Troubleshooting Login Username and Password

STEPS

CORRECTIVE ACTION

1If you have changed the password and have now forgotten it, you will need to upload the default configuration file. This will erase all custom configurations and restore all of the factory defaults including the password.

2Press the RESET button for five seconds, and then release it. When the SYS LED begins to blink, the defaults have been restored and the Prestige restarts.

Troubleshooting

A-3