Chapter 23 Troubleshooting

I can see the Login screen, but I cannot log in to the ZyXEL Device.

1Make sure you have entered the password correctly. The default user password is user, and the default admin password is 1234. The field is case-sensitive, so make sure [Caps Lock] is not on.

2Turn the ZyXEL Device off and on.

3Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.

4If this does not work, you have to reset the ZyXEL Device to its factory defaults. See Section 23.1 on page 281.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

23.3 Internet Access

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 23.1 on page 281.

2Make sure you entered your ISP account information correctly in the wizard. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your ZyXEL Device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 23.1 on page 281.

 

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P-660HW-Tx v3 User’s Guide