Kodak i1200 manual Problem solving, Problem Possible Solution

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Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i1200/i1300 Series Scanner.

Problem

Possible Solution

Scanner will not scan/feed documents

Make sure that:

 

• the power cord is plugged securely into the back of scanner and the

 

wall outlet.

 

• the power supply, green LED is lit.

 

• the power switch is on.

 

• the wall outlet is not defective (call a licensed electrician).

 

• the PC was restarted after installing the software.

 

• document(s) is making contact with the feed rollers.

 

If you are feeding a stack of documents (more than 40) at a 25 degree

 

angle, and the transport will not start, it may be necessary to shingle the

 

bottom documents so the feed rollers can grasp the first document and

 

start the feeding process.

Image quality is poor or has decreased

• Clean the scanner. See the procedures in Chapter 5, Maintenance.

 

 

Documents are jamming or multiple

Make sure that:

documents are feeding

• the side guides are adjusted for the width of the documents you are

 

scanning.

 

• the output tray is adjusted for the length of the documents you are

 

scanning.

 

• all documents meet the specifications for size, weight and type as

 

outlined in the section entitled, “Document preparation”.

 

• the scanner and tires are clean.

 

• the feed module is installed properly and securely in place.

No images are being displayed

• If you are scanning one-sided documents or are using a Kodak i1210

 

or i1310 Scanner, be sure the side you want to scan is facing the input

 

tray (not facing you). For more information, see the section entitled,

 

“Scanning your documents” in Chapter 3.

 

 

Images are not being cropped correctly

• If the cropping options are enabled, Automatically Detect and

 

Straighten (Automatic), Automatically Detect or Border Reduction

 

(Aggressive) and your images are not being cropped correctly, clean

 

the imaging area. See the procedures in Chapter 5, Maintenance

 

“Cleaning the imaging area”.

 

 

Roller marks appear on the document

Clean the rollers. See the procedures in Chapter 5, Maintenance.

after scanning

 

 

 

Scanner is running too slow

The Kodak i1200 and i1300 Series Scanners are rated and designed to

 

operate with USB 2.0, but will function in a USB 1.1 port. If you are using

 

USB 1.1, the scanner will perform at a slower speed. Update your

 

operating system or hardware to one that supports USB 2.0.

A-61560 June 2006

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Contents I1200/i1300 Series Scanners Contents Image Processing Troubleshooting Introduction Scanner features User precautions Safety informationEuropean Union Safety and regulatoryAgency approvals Netzanschluß Power system Acoustic emission EMC statementsPower system connection United StatesJapan KoreaWhat’s in the box Getting StartedSelect Install Scanner Software Installing the scannerInstalling the Kodak Driver Software Page Page Page USB cable supplied with your scanner has two different ends Connecting the USBCable Page Installing application software Front view Scanner componentsInside view Back view Locking the scannerDegree angle Using the ScannerTurning the scanner on and off Scanner positions Tilting the scanner body Adjusting the output tray Adjusting the input tray Adjusting the side guides Start and stop scanning Maximum Document Size Document preparationVerifying your scanner installation Window display icons Viewing test images Understanding your scanning environmentSmart touch functionality Page Scan To settings Page Scan As settings Numbers Configuring functionPage Page June Page Scanning your documents Manual feeding Automatic feedingOverview Image ProcessingScan Validation Tool dialog box Page Page Page Page Main Kodak Scanner window Page Preview window Image Settings windowFollowing is a description of the toolbar icons Toolbar iconsGeneral tab Image Size tabPost-scan rotation options BorderSelection of Black and White Filters Noise Filters Image Page Enhancements tab Page Advanced options Icons Content Settings tab Page Setting up automatic color detection Example Page Page Using different settings for each side of a document Example Images for each side of a document dual-stream Example Check the Different settings per side checkboxDocument Feeder Device Settings windowMultifeed tab Page Scanner Time General diagnostics tabTests Debug tab Images Sent To application Logs tabUsing the Isis Driver Main Isis Driver window Main tab provides the following options Image ModeMain tab Page Brightness Image Orientation Layout tabLayout tab provides these options Options Black on White White on Black Scanner tab provides the following options Scanner tabMulti-feed Detection options Page Page Color Adjustment Adjustments tabAdjustments tab provides the following options Page Dropout tab About tab Log tabPage Inches or Centimeters AreaOpening the scanner cover MaintenanceTransport Cleaning the rollersCleaning or replacing the separation module Rotate the feed rollers to clean the entire surfacePage Page Page Page Page Page Replace each tire by sliding the tire off the core Page Contact your scanner supplier to order supplies AccessoriesIndicator lights and error codes TroubleshootingClearing a document jam Problem Possible Solution Problem solvingError Message Description Error code listing105 Scanner Type/Speed Appendix a SpecificationsCropping Features Appendix B Feature Map108 June Limited warranty for Kodak Scanners Appendix C Warranty US and Canada only110 111 Warranty Service descriptions Return procedure Customer responsibilityAUR On-site serviceDepot service Important restrictions Contacting Kodak
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