Problem
Possible Solution
Images have black background bleed- through
When scanning translucent documents, black
Error code listing
Following is a list of messages and corrective actions you can take if one of the following messages is encountered.
Error | Message | Description |
2 | Scanner failed initialization |
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3 | A | |
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| you may need to restart the scanner. Check your PC monitor to |
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| verify your images to be sure no documents were overlapped and |
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| need to be rescanned. |
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4 | A | |
| stopped | |
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| you may need to restart the scanner. Check your PC monitor to |
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| verify your images to be sure no documents were overlapped and |
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| need to be rescanned. |
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5 | Jam in transport | A document is lodged in the scanner. Clear the paper path by |
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| opening the scanner cover, removing the lodged document, |
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| closing the scanner cover. |
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6 | Calibration succeeded | Informational message. The scanner has been successfully |
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| calibrated. |
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7 | Calibration failed | Informational message. A calibration was performed and failed. |
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28 | Ultrasonics calibration succeeded | Informational message. The scanner has been successfully |
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| calibrated. |
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29 | Ultrasonics calibration failed | Informational message. A calibration was performed and failed. |
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33 | Call Service. | The scanner detected an error that cannot be resolved. Contact |
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| Service. |
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44 | Refeed document set | • The documents are too close together as they enter the scanner. |
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| Replace the separation roller tires. |
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| • One or more documents that passed through the transport were |
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| not scanned. Refeed all documents for which images were not |
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| obtained. |
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57 | Reset scanner | An error occurred that the scanner cannot resolve without |
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| recycling the power to the scanner. Turn the scanner off, then |
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| back on again. If the error persists, call Service. |
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104 |
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