Lexmark 40E, S410 manual Remove and Reinstall the Printer Software

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Troubleshooting

123

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

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Contents October S410 Series Users GuideContents Printing CopyingScanning Networking TroubleshootingMailing FaxingIndex 176 Safety information Conserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impactPublications Finding information about the printerConserving ink RecyclingGo to http//smartsolutions.lexmark.com. Click Help to Use Understanding the parts of the printerAbout your printer About your printer Ordering and replacing supplies Ordering ink cartridgesReturn Program cartridge Regular cartridge Using genuine Lexmark ink cartridges Replacing ink cartridgesRemoving ink cartridges Installing ink cartridges Ordering paper and other suppliesPart Number Paper Paper size Recycling Lexmark productsReplacing the language sheet Using the printer control panel buttons and menusUsing the printer control panel Use Keypad Copy mode or Photo mode Using the printer control panel buttons and menusSaving paper and energy Changing the Sleep timeoutSetup OK Device Setup OK Sleep OK Setup OK Print Mode Setup OK 2‑Sided Copy, Standalone OKRestoring factory default settings Setup OK Device Setup OK Screen Brightness OKSetup OK Restore Factory Defaults OK Minimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installationPrinter software Launching an application Using the Macintosh printer softwareUse Printer Settings Customize settings for fax jobs Launching the Print dialogFor Macintosh users Finding and installing optional softwareAccessing Web links For Windows usersDownloading PCL and PS drivers Windows only Reinstalling the printer softwareUninstalling the printer software Updating the printer softwareUsing the Internet Installing the printer softwareLoading paper Loading paper and original documentsLoad up to Make sure that Paper and specialty media guidelinesLoading paper and original documents Saving paper settings Loading original documents into the ADF Loading original documents on the scanner glassPrinting basic documents Click Properties, Preferences, Options, or SetupPrinting Tips for printingChanging the print order of pages Collating printed copiesPrinting multiple pages on one sheet Printing envelopes Printing on specialty mediaPaper/Finishing tab Manage Custom Sizes New Printing on labelsWorking with photos Printing on custom‑size paperSupported file types Printing photos from a flash drive Using a flash drive with the printerPrinting photos from a PictBridge-enabled digital camera Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingSetup OK Print Mode Setup OK Page Dry Time OK Setting the duplex printing dry timeUsing the control panel Using the printer softwareSystem Preferences Print & Fax select your printer Managing print jobsFinding the print queue for your printer For Macintosh usersSetting your printer as the default printer Creating a print queueFor Windows users Pausing print jobs Changing the default printing modeResuming print jobs Canceling print jobsWhat is LexPrint? Printing from a mobile deviceSupported printers Scanner glass CopyingTips for copying Making copiesCopy OK Scale Adjusting copy qualityCopying an ID card Enlarging or reducing imagesCopy OK Darkness Collating copies using the printer control panelMaking a copy lighter or darker Placing separator sheets between copiesCopying multiple pages on one sheet Placing an overlay message on eachRemoving the background of a copy Copy OK 2‑Sided Copies Making a two-sided duplex copyMaking a two‑sided duplex copy automatically Making a two‑sided duplex copy manuallyCanceling copy jobs Scan OK Computer USB‑Connected Computer OK ScanningTips for scanning Scanning to a local computerScanning to a flash drive or memory card Scanning to a network computerScanning documents for editing Scanning photos for editingScanning directly to e‑mail using the printer software For Macintosh users How can I improve the quality of a scan? Scanning FAQCanceling scan jobs Why am I being asked for a PIN?Double‑click Printer Settings Setting up the printer to e-mailSetting up the e-mail function Creating an e‑mail contact list using the computerSending e-mail Tips for e‑mailingContacts tab Individuals tab Canceling an e‑mail Scenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line FaxingConnected to different wall jacks Connected to the same telephone wall jackTo connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Tips for this setupTo connect Setup 1 Printer is connected directly to a cable modem Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack EXT Line Connecting the printer to a wall jack in Germany Setting the fax header Setup OK Fax Setup OK Dialing and Sending OK Fax Name OKEntering your user information Setting the date and time Configuring the fax settingsConfiguring fax settings using the printer control panel Setting the fax footerConfiguring fax settings using the fax software Using the Fax Setup Wizard in WindowsFrom here You can Setup OK Fax Setup OK Address Book OK Creating a contact list using the printer control panelUsing the Printer Settings in Macintosh Double-clickPrinter SettingsCreating a contact list using the fax software Click Printer Home Fax Edit contact listClick Select from phonebook Sending faxes using the printer control panel Sending faxesTips for sending faxes Tips for receiving faxes Receiving faxesReceiving faxes automatically Receiving faxes manuallyTips Faxing FAQ What is a splitter and what type of splitter should I use?What is my fax number? How do I set the distinctive ring for the printer? What is my dialing prefix?When do I need to set Auto Answer to On? How many rings should I set?How can I check the dial tone? How do I adjust the speaker volume on the printer?Adjusting the dialing volume Adjusting the ringer volumeHow do I send a fax at a scheduled time? What settings work best with voice mail service?How do I change the resolution of the documents that I fax? Quality Black resolution Color resolutionHow do I print a fax on both sides of the paper? How do I send a fax using a phone calling card?How do I know that the fax was sent successfully? How do I view the fax history of the printer?Can I retrieve failed faxes? Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK On OKHow do I forward a fax? Can I block faxes?Supported network security options Installing the printer on a wireless networkWireless network compatibility NetworkingPrinting a network setup Setup OK Network Setup OK Print Network Setup Page OKNo Security Information you will need during advanced wireless setup Authentication type Encryption method Open Mode None Installing the printer on a wireless networkInstalling the printer on other computers Special wireless installation instructions Adding the printer to your wireless networkBefore you begin Assigning a static IP address Changing wireless settings after installationClick Configuration TCP/IP Set static IP address Double‑click Wireless Setup AssistantAdvanced wireless setup Creating an ad hoc wireless networkWindows Vista or later Windows XP Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless networkUSE the Personal Identification Number PIN Method Configuring the printer wirelessly using WPS Windows onlyConfiguring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodUsing the printer wirelessly Using the printer locally USBIf the printer is currently set up for Ethernet Selecting the printer Using the printer over an Ethernet networkIf the printer is currently set up for wireless Select Set as Default Printer from the menuDouble‑click Lexmark Extras Lexmark Setup Assistant Mac OS X version 10.5 or later Double‑click Printer Setup Utility or Print CenterSharing a printer in a Windows environment Adding the printerClick Sharing or Printer Properties Sharing a printer in a Macintosh environmentConfiguring security WPA Personal, WPA2‑Personal or WPA2‑EnterpriseEAP‑MD5, MSCHAPv2, or Leap If you have selected Do this Networking FAQConfiguring 802.1X Authentication What is Wi‑Fi Protected Setup?Where do I find my WEP key or WPA/WPA2 passphrase? What is an SSID?Where do I find my SSID? What is a network? How are home networks configured?Characters Security type Scenario 2 Wireless network with Internet access Wireless network examplesHow do I attach the USB cable? What is a USB cable?Why do I need a USB cable? Scenario 3 Wireless network with no Internet accessHow are infrastructure and ad hoc networks different? Infrastructure Ad hoc Finding the signal strengthChecking computer connectivity Checking printer connectivityArrange the Network to Reduce Signal Absorption How can I improve wireless signal strength?Move the Printer Closer to the Access Point Remove Obstacles Between the Access Point and the PrinterFor Macintosh users with an AirPort base station What is a MAC address? For Macintosh users with an access pointClick Advanced or Configure How do I find the MAC address? What is an IP address?Locating the printer IP address What is TCP/IP?How do I locate IP addresses? How are IP addresses assigned?What is the difference between Guided and Advanced setup? What is a key index?Checking ink levels Using the printer control panelMaintaining the printer Maintaining ink cartridgesCleaning the exterior of the printer Cleaning the printhead nozzlesSetup OK Maintenance OK Moving the printer to another location Cleaning the scanner glassPage Before you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingMake Sure the INK Cartridges are Inserted Correctly Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesRemove and Reinstall the Printer Software Make Sure the Printer is not in Sleep Mode Printer is printing blank pagesPrinter is busy or does not respond Make Sure the USB Port is Enabled in Windows Cannot delete documents from the print queueCannot print through USB Change to Size Paper Alignment ProblemUnderstanding printer messages Cannot Collate JobInk Cartridge Missing Ink Cartridge ErrorClose Printer Fax Memory FullInk Low Memory Device ErrorNetwork x Software Error Ink Cartridge UnsupportedRemove and reinsert the printhead Printhead ErrorPrinter Memory Full Printhead Cannot MovePrinthead Missing Printhead Unsupported Replace Ink Cartridge Printhead WarningJams and misfeeds troubleshooting Check the jam clearance area Paper jam in the printerPaper jam in the exit tray Paper jam in the paper support Paper jam in the duplex unit Paper jam in the ADF select models only Check the ADFScenario Scenario Paper or specialty media misfeeds Check under the ADF trayCheck Paper Condition Poor quality at the edges Print troubleshootingCheck Minimum Print Settings Select the Borderless Print FeatureStreaks or lines on printed image Print speed is slowCheck the INK Levels Copy and scan troubleshooting Computer slows down when printingCopier or scanner does not respond Scan was not successful Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosRestart the Computer Fax troubleshootingScanning takes too long or freezes the computer Cannot scan to a computer over a networkDecrease the Transmission Speed of the FAX Modem Fax troubleshooting checklistConnection checklist Cannot send faxesSetup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK Enable Error CorrectionEnable Automatic FAX Conversion Make Sure That the Dial Prefix Setting is CorrectCannot run the fax software Fax error messages on the printer control panel Error Message What it indicates Possible solutionsMake Sure the Printer is Connected to a Telephone Line Troubleshooting 150 Make Sure the USB Port on the Computer is Working Network troubleshootingContinue button is unavailable Make Sure the Printer is Plugged in and Turned onCannot print and there is a firewall on the computer RUN the Installer AgainPage Setup OK Demo Mode OK Off OK Cannot print over wireless networkTroubleshooting 155 For Macintosh users with an access point Wireless print server not installed Locating the printer IP address Resolving intermittent wireless communications issues Troubleshooting 160 Troubleshooting 161 Product information Edition noticeLexmark International, Inc All rights reserved Trademarks United States Government RightsMeter average sound pressure, dBA Modular component noticeLicensing notices Noise emission levelsProduct disposal Battery notice Static sensitivity noticeSleep Mode Temperature informationPower consumption Product power consumptionEuropean Community EC directives conformity Off modeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada168 169 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en SuisseIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada172 173 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty serviceExtent of limited warranty Limitation of liabilityAdditional rights Numerics IndexEAP‑TLS Page Page Page Ssid VPN

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