Page 159
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
4Right‑click the printer, and then select Properties or Printer properties from the menu.
5Click the Ports tab.
6Click the box next to Enable bidirectional support if it is not already checked.
7Click Apply > OK, and then try to print again.
Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, then check the connections manually using the Windows VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
TURN OFF THE ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.
ELIMINATE NETWORK CONGESTION
If a wireless network is too busy, then the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include:
•Transferring large files across the network
•Networked games
•Peer‑to‑peer file swapping applications
•Streaming video
•Too many computers on the wireless network at once
Contents
October
S410 Series Users Guide
Contents
Printing
Copying
Scanning
Networking
Troubleshooting
Mailing
Faxing
Index 176
Safety information
Conserving energy
About your printer
Thank you for choosing this printer
Minimizing your printers environmental impact
Publications
Finding information about the printer
Conserving ink
Recycling
Go to http//smartsolutions.lexmark.com. Click Help to
Use
Understanding the parts of the printer
About your printer
About your printer
Ordering and replacing supplies
Ordering ink cartridges
Return Program cartridge Regular cartridge
Using genuine Lexmark ink cartridges
Replacing ink cartridges
Removing ink cartridges
Installing ink cartridges
Ordering paper and other supplies
Part Number
Paper Paper size
Recycling Lexmark products
Replacing the language sheet
Using the printer control panel buttons and menus
Using the printer control panel
Use Keypad Copy mode or Photo mode
Using the printer control panel buttons and menus
Saving paper and energy
Changing the Sleep timeout
Setup OK Device Setup OK Sleep OK
Setup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK
Restoring factory default settings
Setup OK Device Setup OK Screen Brightness OK
Setup OK Restore Factory Defaults OK
Minimum system requirements
Using the printer software
Using the Windows printer software
Software installed during printer installation
Printer software
Launching an application
Using the Macintosh printer software
Use Printer Settings Customize settings for fax jobs
Launching the Print dialog
For Macintosh users
Finding and installing optional software
Accessing Web links
For Windows users
Downloading PCL and PS drivers Windows only
Reinstalling the printer software
Uninstalling the printer software
Updating the printer software
Using the Internet
Installing the printer software
Loading paper
Loading paper and original documents
Load up to Make sure that
Paper and specialty media guidelines
Loading paper and original documents
Saving paper settings
Loading original documents into the ADF
Loading original documents on the scanner glass
Printing basic documents
Click Properties, Preferences, Options, or Setup
Printing
Tips for printing
Changing the print order of pages
Collating printed copies
Printing multiple pages on one sheet
Printing envelopes
Printing on specialty media
Paper/Finishing tab Manage Custom Sizes New
Printing on labels
Working with photos
Printing on custom‑size paper
Supported file types
Printing photos from a flash drive
Using a flash drive with the printer
Printing photos from a PictBridge-enabled digital camera
Printing on both sides of the paper duplexing automatically
Printing on both sides of the paper duplexing
Setup OK Print Mode Setup OK Page Dry Time OK
Setting the duplex printing dry time
Using the control panel
Using the printer software
System Preferences Print & Fax select your printer
Managing print jobs
Finding the print queue for your printer
For Macintosh users
Setting your printer as the default printer
Creating a print queue
For Windows users
Pausing print jobs
Changing the default printing mode
Resuming print jobs
Canceling print jobs
What is LexPrint?
Printing from a mobile device
Supported printers
Scanner glass
Copying
Tips for copying
Making copies
Copy OK Scale
Adjusting copy quality
Copying an ID card
Enlarging or reducing images
Copy OK Darkness
Collating copies using the printer control panel
Making a copy lighter or darker
Placing separator sheets between copies
Copying multiple pages on one sheet
Placing an overlay message on each
Removing the background of a copy
Copy OK 2‑Sided Copies
Making a two-sided duplex copy
Making a two‑sided duplex copy automatically
Making a two‑sided duplex copy manually
Canceling copy jobs
Scan OK Computer USB‑Connected Computer OK
Scanning
Tips for scanning
Scanning to a local computer
Scanning to a flash drive or memory card
Scanning to a network computer
Scanning documents for editing
Scanning photos for editing
Scanning directly to e‑mail using the printer software
For Macintosh users
How can I improve the quality of a scan?
Scanning FAQ
Canceling scan jobs
Why am I being asked for a PIN?
Double‑click Printer Settings
Setting up the printer to e-mail
Setting up the e-mail function
Creating an e‑mail contact list using the computer
Sending e-mail
Tips for e‑mailing
Contacts tab Individuals tab
Canceling an e‑mail
Scenario 1 Standard telephone line
Setting up the printer to fax
Setup 1 Printer is connected to a dedicated fax line
Faxing
Connected to different wall jacks
Connected to the same telephone wall jack
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Tips for this setup
To connect
Setup 1 Printer is connected directly to a cable modem
Scenario 5 Country‑ or region‑specific setup
Connecting the printer to a non‑RJ‑11 wall jack
EXT Line
Connecting the printer to a wall jack in Germany
Setting the fax header
Setup OK Fax Setup OK Dialing and Sending OK Fax Name OK
Entering your user information
Setting the date and time
Configuring the fax settings
Configuring fax settings using the printer control panel
Setting the fax footer
Configuring fax settings using the fax software
Using the Fax Setup Wizard in Windows
From here You can
Setup OK Fax Setup OK Address Book OK
Creating a contact list using the printer control panel
Using the Printer Settings in Macintosh
Double-clickPrinter Settings
Creating a contact list using the fax software
Click Printer Home Fax Edit contact list
Click Select from phonebook
Sending faxes using the printer control panel
Sending faxes
Tips for sending faxes
Tips for receiving faxes
Receiving faxes
Receiving faxes automatically
Receiving faxes manually
Tips
Faxing FAQ
What is a splitter and what type of splitter should I use?
What is my fax number?
How do I set the distinctive ring for the printer?
What is my dialing prefix?
When do I need to set Auto Answer to On?
How many rings should I set?
How can I check the dial tone?
How do I adjust the speaker volume on the printer?
Adjusting the dialing volume
Adjusting the ringer volume
How do I send a fax at a scheduled time?
What settings work best with voice mail service?
How do I change the resolution of the documents that I fax?
Quality Black resolution Color resolution
How do I print a fax on both sides of the paper?
How do I send a fax using a phone calling card?
How do I know that the fax was sent successfully?
How do I view the fax history of the printer?
Can I retrieve failed faxes?
Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK On OK
How do I forward a fax?
Can I block faxes?
Supported network security options
Installing the printer on a wireless network
Wireless network compatibility
Networking
Printing a network setup
Setup OK Network Setup OK Print Network Setup Page OK
No Security
Information you will need during advanced wireless setup
Authentication type Encryption method Open Mode None
Installing the printer on a wireless network
Installing the printer on other computers
Special wireless installation instructions
Adding the printer to your wireless network
Before you begin
Assigning a static IP address
Changing wireless settings after installation
Click Configuration TCP/IP Set static IP address
Double‑click Wireless Setup Assistant
Advanced wireless setup
Creating an ad hoc wireless network
Windows Vista or later
Windows XP
Select View Available Wireless Networks
Adding a printer to an existing ad hoc wireless network
USE the Personal Identification Number PIN Method
Configuring the printer wirelessly using WPS Windows only
Configuring Wi‑Fi Protected Setup manually
USE the Push Button Configuration PBC Method
Using the printer wirelessly
Using the printer locally USB
If the printer is currently set up for Ethernet
Selecting the printer
Using the printer over an Ethernet network
If the printer is currently set up for wireless
Select Set as Default Printer from the menu
Double‑click Lexmark Extras Lexmark Setup Assistant
Mac OS X version 10.5 or later
Double‑click Printer Setup Utility or Print Center
Sharing a printer in a Windows environment
Adding the printer
Click Sharing or Printer Properties
Sharing a printer in a Macintosh environment
Configuring security
WPA Personal, WPA2‑Personal or WPA2‑Enterprise
EAP‑MD5, MSCHAPv2, or Leap
If you have selected Do this
Networking FAQ
Configuring 802.1X Authentication
What is Wi‑Fi Protected Setup?
Where do I find my WEP key or WPA/WPA2 passphrase?
What is an SSID?
Where do I find my SSID?
What is a network?
How are home networks configured?
Characters Security type
Scenario 2 Wireless network with Internet access
Wireless network examples
How do I attach the USB cable?
What is a USB cable?
Why do I need a USB cable?
Scenario 3 Wireless network with no Internet access
How are infrastructure and ad hoc networks different?
Infrastructure Ad hoc
Finding the signal strength
Checking computer connectivity
Checking printer connectivity
Arrange the Network to Reduce Signal Absorption
How can I improve wireless signal strength?
Move the Printer Closer to the Access Point
Remove Obstacles Between the Access Point and the Printer
For Macintosh users with an AirPort base station
What is a MAC address?
For Macintosh users with an access point
Click Advanced or Configure
How do I find the MAC address?
What is an IP address?
Locating the printer IP address
What is TCP/IP?
How do I locate IP addresses?
How are IP addresses assigned?
What is the difference between Guided and Advanced setup?
What is a key index?
Checking ink levels
Using the printer control panel
Maintaining the printer
Maintaining ink cartridges
Cleaning the exterior of the printer
Cleaning the printhead nozzles
Setup OK Maintenance OK
Moving the printer to another location
Cleaning the scanner glass
Page
Before you troubleshoot
Troubleshooting
If Troubleshooting does not solve your problem
Setup troubleshooting
Make Sure the INK Cartridges are Inserted Correctly
Software did not install
Reconnect the Printer Power Supply
Print job does not print or is missing pages
Remove and Reinstall the Printer Software
Make Sure the Printer is not in Sleep Mode
Printer is printing blank pages
Printer is busy or does not respond
Make Sure the USB Port is Enabled in Windows
Cannot delete documents from the print queue
Cannot print through USB
Change to Size Paper
Alignment Problem
Understanding printer messages
Cannot Collate Job
Ink Cartridge Missing
Ink Cartridge Error
Close Printer
Fax Memory Full
Ink Low
Memory Device Error
Network x Software Error
Ink Cartridge Unsupported
Remove and reinsert the printhead
Printhead Error
Printer Memory Full
Printhead Cannot Move
Printhead Missing
Printhead Unsupported
Replace Ink Cartridge
Printhead Warning
Jams and misfeeds troubleshooting
Check the jam clearance area
Paper jam in the printer
Paper jam in the exit tray
Paper jam in the paper support
Paper jam in the duplex unit
Paper jam in the ADF select models only
Check the ADF
Scenario
Scenario
Paper or specialty media misfeeds
Check under the ADF tray
Check Paper Condition
Poor quality at the edges
Print troubleshooting
Check Minimum Print Settings
Select the Borderless Print Feature
Streaks or lines on printed image
Print speed is slow
Check the INK Levels
Copy and scan troubleshooting
Computer slows down when printing
Copier or scanner does not respond
Scan was not successful
Scanner unit does not close
Poor copy or scanned image quality
Partial copies or scans of documents or photos
Restart the Computer
Fax troubleshooting
Scanning takes too long or freezes the computer
Cannot scan to a computer over a network
Decrease the Transmission Speed of the FAX Modem
Fax troubleshooting checklist
Connection checklist
Cannot send faxes
Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OK
Enable Error Correction
Enable Automatic FAX Conversion
Make Sure That the Dial Prefix Setting is Correct
Cannot run the fax software
Fax error messages on the printer control panel
Error Message What it indicates Possible solutions
Make Sure the Printer is Connected to a Telephone Line
Troubleshooting 150
Make Sure the USB Port on the Computer is Working
Network troubleshooting
Continue button is unavailable
Make Sure the Printer is Plugged in and Turned on
Cannot print and there is a firewall on the computer
RUN the Installer Again
Page
Setup OK Demo Mode OK Off OK
Cannot print over wireless network
Troubleshooting 155
For Macintosh users with an access point
Wireless print server not installed
Locating the printer IP address
Resolving intermittent wireless communications issues
Troubleshooting 160
Troubleshooting 161
Product information
Edition notice
Lexmark International, Inc All rights reserved
Trademarks
United States Government Rights
Meter average sound pressure, dBA
Modular component notice
Licensing notices
Noise emission levels
Product disposal
Battery notice Static sensitivity notice
Sleep Mode
Temperature information
Power consumption
Product power consumption
European Community EC directives conformity
Off mode
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
168
169
Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
South Africa telecommunications notice
Utilisation de ce produit en Suisse
Industry Canada Canada
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
172
173
Lexmark International, Inc., Lexington, KY
Statement of Limited Warranty
Limited warranty
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
Numerics
Index
EAP‑TLS
Page
Page
Page
Ssid
VPN