Lexmark 40E, S410 manual Troubleshooting 161

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Troubleshooting

161

CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT

Some wireless routers have documented defects that were identified and resolved by the manufacturers. Visit the company Web site of the router manufacturer. Check for firmware updates and other advice from the manufacturer. See the documentation that came with your wireless router if you are not sure how to reach the manufacturer Web site.

CHECK FOR WIRELESS NETWORK ADAPTER UPDATES

If you are having trouble printing from one particular computer, then check the Web site of the manufacturer of the wireless network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue.

CHANGE ALL NETWORK DEVICES TO THE SAME TYPE

While it is possible to successfully mix 802.11b, 802.11g, and 802.11n devices on the same wireless network, the faster devices will sometimes prevent the slower devices from communicating.

Try turning on only the network devices of the same type and see if network communications improve. If this solves the problem, then you may want to upgrade your older devices with newer wireless network adapters.

PURCHASE A NEW ROUTER

If your router is several years old, then it may not be fully compatible with the newer wireless devices on your network. Consider purchasing a newer router that is fully compliant with the 802.11 IEEE specifications.

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Contents October S410 Series Users GuideContents Scanning PrintingCopying Mailing TroubleshootingFaxing NetworkingIndex 176 Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsGo to http//smartsolutions.lexmark.com. Click Help to Use Understanding the parts of the printerAbout your printer About your printer Return Program cartridge Regular cartridge Ordering and replacing suppliesOrdering ink cartridges Removing ink cartridges Using genuine Lexmark ink cartridgesReplacing ink cartridges Part Number Installing ink cartridgesOrdering paper and other supplies Paper Paper size Recycling Lexmark productsReplacing the language sheet Using the printer control panel buttons and menusUsing the printer control panel Use Keypad Copy mode or Photo mode Using the printer control panel buttons and menusSetup OK Device Setup OK Sleep OK Changing the Sleep timeoutSetup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK Saving paper and energySetup OK Restore Factory Defaults OK Restoring factory default settingsSetup OK Device Setup OK Screen Brightness OK Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Use Printer Settings Customize settings for fax jobs Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links Finding and installing optional softwareFor Windows users For Macintosh usersUninstalling the printer software Reinstalling the printer softwareUpdating the printer software Downloading PCL and PS drivers Windows onlyUsing the Internet Installing the printer softwareLoading paper Loading paper and original documentsLoad up to Make sure that Paper and specialty media guidelinesLoading paper and original documents Saving paper settings Loading original documents into the ADF Loading original documents on the scanner glassPrinting Click Properties, Preferences, Options, or SetupTips for printing Printing basic documentsChanging the print order of pages Collating printed copiesPrinting multiple pages on one sheet Printing envelopes Printing on specialty mediaPaper/Finishing tab Manage Custom Sizes New Printing on labelsSupported file types Working with photosPrinting on custom‑size paper Printing photos from a flash drive Using a flash drive with the printerPrinting photos from a PictBridge-enabled digital camera Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingUsing the control panel Setting the duplex printing dry timeUsing the printer software Setup OK Print Mode Setup OK Page Dry Time OKFinding the print queue for your printer Managing print jobsFor Macintosh users System Preferences Print & Fax select your printerFor Windows users Setting your printer as the default printerCreating a print queue Pausing print jobs Changing the default printing modeResuming print jobs Canceling print jobsSupported printers What is LexPrint?Printing from a mobile device Tips for copying CopyingMaking copies Scanner glassCopying an ID card Adjusting copy qualityEnlarging or reducing images Copy OK ScaleMaking a copy lighter or darker Collating copies using the printer control panelPlacing separator sheets between copies Copy OK DarknessRemoving the background of a copy Copying multiple pages on one sheetPlacing an overlay message on each Making a two‑sided duplex copy automatically Making a two-sided duplex copyMaking a two‑sided duplex copy manually Copy OK 2‑Sided CopiesCanceling copy jobs Tips for scanning ScanningScanning to a local computer Scan OK Computer USB‑Connected Computer OKScanning to a flash drive or memory card Scanning to a network computerScanning documents for editing Scanning photos for editingScanning directly to e‑mail using the printer software For Macintosh users Canceling scan jobs Scanning FAQWhy am I being asked for a PIN? How can I improve the quality of a scan?Setting up the e-mail function Setting up the printer to e-mailCreating an e‑mail contact list using the computer Double‑click Printer SettingsContacts tab Individuals tab Sending e-mailTips for e‑mailing Canceling an e‑mail Setup 1 Printer is connected to a dedicated fax line Setting up the printer to faxFaxing Scenario 1 Standard telephone lineConnected to different wall jacks Connected to the same telephone wall jackTo connect Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack EXT Line Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetup OK Fax Setup OK Dialing and Sending OK Fax Name OK Configuring fax settings using the printer control panel Configuring the fax settingsSetting the fax footer Setting the date and timeFrom here You can Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Using the Printer Settings in Macintosh Creating a contact list using the printer control panelDouble-clickPrinter Settings Setup OK Fax Setup OK Address Book OKClick Select from phonebook Creating a contact list using the fax softwareClick Printer Home Fax Edit contact list Tips for sending faxes Sending faxes using the printer control panelSending faxes Tips for receiving faxes Receiving faxesTips Receiving faxes automaticallyReceiving faxes manually What is my fax number? Faxing FAQWhat is a splitter and what type of splitter should I use? When do I need to set Auto Answer to On? What is my dialing prefix?How many rings should I set? How do I set the distinctive ring for the printer?Adjusting the dialing volume How do I adjust the speaker volume on the printer?Adjusting the ringer volume How can I check the dial tone?How do I change the resolution of the documents that I fax? What settings work best with voice mail service?Quality Black resolution Color resolution How do I send a fax at a scheduled time?How do I know that the fax was sent successfully? How do I send a fax using a phone calling card?How do I view the fax history of the printer? How do I print a fax on both sides of the paper?How do I forward a fax? Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK On OKCan I block faxes? Can I retrieve failed faxes?Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsNo Security Printing a network setupSetup OK Network Setup OK Print Network Setup Page OK Information you will need during advanced wireless setup Authentication type Encryption method Open Mode None Installing the printer on a wireless networkInstalling the printer on other computers Before you begin Special wireless installation instructionsAdding the printer to your wireless network Click Configuration TCP/IP Set static IP address Changing wireless settings after installationDouble‑click Wireless Setup Assistant Assigning a static IP addressWindows Vista or later Advanced wireless setupCreating an ad hoc wireless network Windows XP Select View Available Wireless Networks Adding a printer to an existing ad hoc wireless networkConfiguring Wi‑Fi Protected Setup manually Configuring the printer wirelessly using WPS Windows onlyUSE the Push Button Configuration PBC Method USE the Personal Identification Number PIN MethodIf the printer is currently set up for Ethernet Using the printer wirelesslyUsing the printer locally USB If the printer is currently set up for wireless Using the printer over an Ethernet networkSelect Set as Default Printer from the menu Selecting the printerDouble‑click Lexmark Extras Lexmark Setup Assistant Sharing a printer in a Windows environment Double‑click Printer Setup Utility or Print CenterAdding the printer Mac OS X version 10.5 or laterClick Sharing or Printer Properties Sharing a printer in a Macintosh environmentEAP‑MD5, MSCHAPv2, or Leap Configuring securityWPA Personal, WPA2‑Personal or WPA2‑Enterprise Configuring 802.1X Authentication Networking FAQWhat is Wi‑Fi Protected Setup? If you have selected Do thisWhere do I find my SSID? Where do I find my WEP key or WPA/WPA2 passphrase?What is an SSID? Characters Security type What is a network?How are home networks configured? Scenario 2 Wireless network with Internet access Wireless network examplesWhy do I need a USB cable? What is a USB cable?Scenario 3 Wireless network with no Internet access How do I attach the USB cable?How are infrastructure and ad hoc networks different? Checking computer connectivity Finding the signal strengthChecking printer connectivity Infrastructure Ad hocMove the Printer Closer to the Access Point How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionFor Macintosh users with an AirPort base station Click Advanced or Configure What is a MAC address?For Macintosh users with an access point How do I find the MAC address? What is an IP address?How do I locate IP addresses? What is TCP/IP?How are IP addresses assigned? Locating the printer IP addressWhat is the difference between Guided and Advanced setup? What is a key index?Maintaining the printer Using the printer control panelMaintaining ink cartridges Checking ink levelsSetup OK Maintenance OK Cleaning the exterior of the printerCleaning the printhead nozzles Moving the printer to another location Cleaning the scanner glassPage If Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootReconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted CorrectlyRemove and Reinstall the Printer Software Printer is busy or does not respond Make Sure the Printer is not in Sleep ModePrinter is printing blank pages Cannot print through USB Make Sure the USB Port is Enabled in WindowsCannot delete documents from the print queue Understanding printer messages Alignment ProblemCannot Collate Job Change to Size PaperClose Printer Ink Cartridge ErrorFax Memory Full Ink Cartridge MissingNetwork x Software Error Memory Device ErrorInk Cartridge Unsupported Ink LowPrinter Memory Full Printhead ErrorPrinthead Cannot Move Remove and reinsert the printheadPrinthead Missing Printhead Unsupported Replace Ink Cartridge Printhead WarningJams and misfeeds troubleshooting Check the jam clearance area Paper jam in the printerPaper jam in the exit tray Paper jam in the paper support Paper jam in the duplex unit Scenario Paper jam in the ADF select models onlyCheck the ADF Scenario Check Paper Condition Paper or specialty media misfeedsCheck under the ADF tray Check Minimum Print Settings Print troubleshootingSelect the Borderless Print Feature Poor quality at the edgesCheck the INK Levels Streaks or lines on printed imagePrint speed is slow Copier or scanner does not respond Copy and scan troubleshootingComputer slows down when printing Poor copy or scanned image quality Scanner unit does not closePartial copies or scans of documents or photos Scan was not successfulScanning takes too long or freezes the computer Fax troubleshootingCannot scan to a computer over a network Restart the ComputerConnection checklist Fax troubleshooting checklistCannot send faxes Decrease the Transmission Speed of the FAX ModemEnable Automatic FAX Conversion Enable Error CorrectionMake Sure That the Dial Prefix Setting is Correct Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OKCannot run the fax software Make Sure the Printer is Connected to a Telephone Line Fax error messages on the printer control panelError Message What it indicates Possible solutions Troubleshooting 150 Continue button is unavailable Network troubleshootingMake Sure the Printer is Plugged in and Turned on Make Sure the USB Port on the Computer is WorkingCannot print and there is a firewall on the computer RUN the Installer AgainPage Setup OK Demo Mode OK Off OK Cannot print over wireless networkTroubleshooting 155 For Macintosh users with an access point Wireless print server not installed Locating the printer IP address Resolving intermittent wireless communications issues Troubleshooting 160 Troubleshooting 161 Lexmark International, Inc All rights reserved Product informationEdition notice Trademarks United States Government RightsLicensing notices Modular component noticeNoise emission levels Meter average sound pressure, dBAProduct disposal Battery notice Static sensitivity noticePower consumption Temperature informationProduct power consumption Sleep ModeIndustry Canada compliance statement Off modeAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity168 169 South Africa telecommunications notice Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada172 173 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KYAdditional rights Extent of limited warrantyLimitation of liability Numerics IndexEAP‑TLS Page Page Page Ssid VPN
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40E, S410 specifications

The Lexmark S415 and S410 series of printers, along with the 90T4110 toner cartridge, are designed to meet the needs of small to medium-sized businesses that require reliable, efficient, and high-performance printing solutions.

The Lexmark S415 is a multifunction device that combines printing, copying, scanning, and faxing capabilities in a single compact unit. It boasts a print speed of up to 33 pages per minute (ppm) for black and white prints and up to 28 ppm for color. This model utilizes Lexmark's proprietary Unison toner, which ensures consistent, high-quality output and reduces the need for frequent cartridge replacements. The S415 supports a variety of paper types and sizes, making it versatile for various office tasks.

On the other hand, the Lexmark S410 is designed for everyday printing needs with its streamlined functionality. It provides print speeds similar to the S415 and is equipped with a user-friendly interface that simplifies operation. The S410 model emphasizes energy efficiency, featuring Eco Mode to minimize energy consumption and reduce printing costs. The printer also supports mobile printing technologies such as AirPrint and Google Cloud Print, allowing users to print directly from their smartphones or tablets.

Both models incorporate advanced security features to protect sensitive business information. These include secure printing, which ensures that documents are only printed when the user is present at the device. Additionally, the printers offer various connectivity options, including USB, Ethernet, and wireless capabilities, providing flexibility in a networked office environment.

The 90T4110 toner cartridge, compatible with both the S415 and S410 series, offers a generous page yield, delivering more prints while reducing overall printing costs. This toner cartridge is engineered to provide consistent print quality and prevent downtime associated with frequent replacements.

In summary, the Lexmark S415 and S410 printers, supported by the 90T4110 toner cartridge, deliver robust performance and versatile features tailored for modern business requirements. With their multifunction capabilities, high print speeds, and emphasis on security and energy efficiency, these devices are invaluable assets for enhancing productivity in any office setting.