Lexmark 40E, S410 manual Network troubleshooting, Continue button is unavailable

Troubleshooting 151

Network troubleshooting

•“Wireless troubleshooting checklist” on page 153

•“The Continue button is unavailable” on page 151

•“Cannot print and there is a firewall on the computer” on page 152

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 153

The Continue button is unavailable

Try the following solutions in the order they appear until the Continue button becomes active and available:

CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE

PRINTER

USB ports are marked with .

MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON

Make sure the button is lit. If you have just turned on the printer, then you might need to disconnect the USB cable and then reconnect it.

MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING

Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the port is working.

Notes:

•Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices.

•If the USB port on the computer is not working, then try using the other USB ports on the computer.

MAKE SURE THE USB CABLE IS WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

Note: USB hubs, extension cables, port replicators, and docking stations may cause connection issues. Try disconnecting these devices so that your printer is directly connected to your computer.

MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly or be within the same series.

If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see the printer User's Guide.