Lexmark S410, 40E Cannot print and there is a firewall on the computer, RUN the Installer Again

Page 152

Troubleshooting

152

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

RUN THE INSTALLER AGAIN

1Close the installer.

2Remove the CD, and then restart the computer.

3Insert the CD, and then run the installer again.

MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK.

4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection.

If there is activity on the Device Manager but none of the previous solutions worked, then call customer support.

If there is no activity on the Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.

Cannot print and there is a firewall on the computer

Thirdparty (nonMicrosoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:

Update the firewall using the most recent update available from the manufacturer. Refer to the documentation that came with your firewall for instructions on how to do this.

If programs request firewall access when you install the printer or try to print, make sure you allow those programs to run.

Temporarily disable the firewall and install the wireless printer on the computer. Reenable the firewall when you have completed the wireless installation.

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Contents S410 Series Users Guide OctoberContents Scanning PrintingCopying Troubleshooting MailingFaxing NetworkingIndex 176 Safety information About your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling PublicationsGo to http//smartsolutions.lexmark.com. Click Help to Understanding the parts of the printer UseAbout your printer About your printer Return Program cartridge Regular cartridge Ordering and replacing suppliesOrdering ink cartridges Removing ink cartridges Using genuine Lexmark ink cartridgesReplacing ink cartridges Part Number Installing ink cartridgesOrdering paper and other supplies Recycling Lexmark products Paper Paper sizeUsing the printer control panel buttons and menus Replacing the language sheetUsing the printer control panel Using the printer control panel buttons and menus Use Keypad Copy mode or Photo modeChanging the Sleep timeout Setup OK Device Setup OK Sleep OKSetup OK Print Mode Setup OK 2‑Sided Copy, Standalone OK Saving paper and energySetup OK Restore Factory Defaults OK Restoring factory default settingsSetup OK Device Setup OK Screen Brightness OK Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Using the Macintosh printer software Use Printer Settings Customize settings for fax jobsLaunching the Print dialog Launching an applicationFinding and installing optional software Accessing Web linksFor Windows users For Macintosh usersReinstalling the printer software Uninstalling the printer softwareUpdating the printer software Downloading PCL and PS drivers Windows onlyInstalling the printer software Using the InternetLoading paper and original documents Loading paperPaper and specialty media guidelines Load up to Make sure thatLoading paper and original documents Saving paper settings Loading original documents on the scanner glass Loading original documents into the ADFClick Properties, Preferences, Options, or Setup PrintingTips for printing Printing basic documentsCollating printed copies Changing the print order of pagesPrinting multiple pages on one sheet Printing on specialty media Printing envelopesPrinting on labels Paper/Finishing tab Manage Custom Sizes NewSupported file types Working with photosPrinting on custom‑size paper Using a flash drive with the printer Printing photos from a flash drivePrinting photos from a PictBridge-enabled digital camera Printing on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallySetting the duplex printing dry time Using the control panelUsing the printer software Setup OK Print Mode Setup OK Page Dry Time OKManaging print jobs Finding the print queue for your printerFor Macintosh users System Preferences Print & Fax select your printerFor Windows users Setting your printer as the default printerCreating a print queue Changing the default printing mode Pausing print jobsCanceling print jobs Resuming print jobsSupported printers What is LexPrint?Printing from a mobile device Copying Tips for copyingMaking copies Scanner glassAdjusting copy quality Copying an ID cardEnlarging or reducing images Copy OK ScaleCollating copies using the printer control panel Making a copy lighter or darkerPlacing separator sheets between copies Copy OK DarknessRemoving the background of a copy Copying multiple pages on one sheetPlacing an overlay message on each Making a two-sided duplex copy Making a two‑sided duplex copy automaticallyMaking a two‑sided duplex copy manually Copy OK 2‑Sided CopiesCanceling copy jobs Scanning Tips for scanningScanning to a local computer Scan OK Computer USB‑Connected Computer OKScanning to a network computer Scanning to a flash drive or memory cardScanning photos for editing Scanning documents for editingScanning directly to e‑mail using the printer software For Macintosh users Scanning FAQ Canceling scan jobsWhy am I being asked for a PIN? How can I improve the quality of a scan?Setting up the printer to e-mail Setting up the e-mail functionCreating an e‑mail contact list using the computer Double‑click Printer SettingsContacts tab Individuals tab Sending e-mailTips for e‑mailing Canceling an e‑mail Setting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineFaxing Scenario 1 Standard telephone lineConnected to the same telephone wall jack Connected to different wall jacksTo connect Scenario 2 Digital Subscriber Line DSL To connect Scenario 3 VoIP telephone serviceTips for this setup Setup 1 Printer is connected directly to a cable modem Scenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack EXT Line Connecting the printer to a wall jack in Germany Entering your user information Setting the fax headerSetup OK Fax Setup OK Dialing and Sending OK Fax Name OK Configuring the fax settings Configuring fax settings using the printer control panelSetting the fax footer Setting the date and timeFrom here You can Configuring fax settings using the fax softwareUsing the Fax Setup Wizard in Windows Creating a contact list using the printer control panel Using the Printer Settings in MacintoshDouble-clickPrinter Settings Setup OK Fax Setup OK Address Book OKClick Select from phonebook Creating a contact list using the fax softwareClick Printer Home Fax Edit contact list Tips for sending faxes Sending faxes using the printer control panelSending faxes Receiving faxes Tips for receiving faxesTips Receiving faxes automaticallyReceiving faxes manually What is my fax number? Faxing FAQWhat is a splitter and what type of splitter should I use? What is my dialing prefix? When do I need to set Auto Answer to On?How many rings should I set? How do I set the distinctive ring for the printer?How do I adjust the speaker volume on the printer? Adjusting the dialing volumeAdjusting the ringer volume How can I check the dial tone?What settings work best with voice mail service? How do I change the resolution of the documents that I fax?Quality Black resolution Color resolution How do I send a fax at a scheduled time?How do I send a fax using a phone calling card? How do I know that the fax was sent successfully?How do I view the fax history of the printer? How do I print a fax on both sides of the paper?Setup OK Fax Setup OK Fax Blocking OK Turn On/Off OK On OK How do I forward a fax?Can I block faxes? Can I retrieve failed faxes?Installing the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsNo Security Printing a network setupSetup OK Network Setup OK Print Network Setup Page OK Information you will need during advanced wireless setup Installing the printer on a wireless network Authentication type Encryption method Open Mode NoneInstalling the printer on other computers Before you begin Special wireless installation instructionsAdding the printer to your wireless network Changing wireless settings after installation Click Configuration TCP/IP Set static IP addressDouble‑click Wireless Setup Assistant Assigning a static IP addressWindows Vista or later Advanced wireless setupCreating an ad hoc wireless network Windows XP Adding a printer to an existing ad hoc wireless network Select View Available Wireless NetworksConfiguring the printer wirelessly using WPS Windows only Configuring Wi‑Fi Protected Setup manuallyUSE the Push Button Configuration PBC Method USE the Personal Identification Number PIN MethodIf the printer is currently set up for Ethernet Using the printer wirelesslyUsing the printer locally USB Using the printer over an Ethernet network If the printer is currently set up for wirelessSelect Set as Default Printer from the menu Selecting the printerDouble‑click Lexmark Extras Lexmark Setup Assistant Double‑click Printer Setup Utility or Print Center Sharing a printer in a Windows environmentAdding the printer Mac OS X version 10.5 or laterSharing a printer in a Macintosh environment Click Sharing or Printer PropertiesEAP‑MD5, MSCHAPv2, or Leap Configuring securityWPA Personal, WPA2‑Personal or WPA2‑Enterprise Networking FAQ Configuring 802.1X AuthenticationWhat is Wi‑Fi Protected Setup? If you have selected Do thisWhere do I find my SSID? Where do I find my WEP key or WPA/WPA2 passphrase?What is an SSID? Characters Security type What is a network?How are home networks configured? Wireless network examples Scenario 2 Wireless network with Internet accessWhat is a USB cable? Why do I need a USB cable?Scenario 3 Wireless network with no Internet access How do I attach the USB cable?How are infrastructure and ad hoc networks different? Finding the signal strength Checking computer connectivityChecking printer connectivity Infrastructure Ad hocHow can I improve wireless signal strength? Move the Printer Closer to the Access PointRemove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal AbsorptionFor Macintosh users with an AirPort base station Click Advanced or Configure What is a MAC address?For Macintosh users with an access point What is an IP address? How do I find the MAC address?What is TCP/IP? How do I locate IP addresses?How are IP addresses assigned? Locating the printer IP addressWhat is a key index? What is the difference between Guided and Advanced setup?Using the printer control panel Maintaining the printerMaintaining ink cartridges Checking ink levelsSetup OK Maintenance OK Cleaning the exterior of the printerCleaning the printhead nozzles Cleaning the scanner glass Moving the printer to another locationPage Troubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootSoftware did not install Reconnect the Printer Power SupplyPrint job does not print or is missing pages Make Sure the INK Cartridges are Inserted CorrectlyRemove and Reinstall the Printer Software Printer is busy or does not respond Make Sure the Printer is not in Sleep ModePrinter is printing blank pages Cannot print through USB Make Sure the USB Port is Enabled in WindowsCannot delete documents from the print queue Alignment Problem Understanding printer messagesCannot Collate Job Change to Size PaperInk Cartridge Error Close PrinterFax Memory Full Ink Cartridge MissingMemory Device Error Network x Software ErrorInk Cartridge Unsupported Ink LowPrinthead Error Printer Memory FullPrinthead Cannot Move Remove and reinsert the printheadPrinthead Missing Printhead Unsupported Printhead Warning Replace Ink CartridgeJams and misfeeds troubleshooting Paper jam in the printer Check the jam clearance areaPaper jam in the exit tray Paper jam in the paper support Paper jam in the duplex unit Scenario Paper jam in the ADF select models onlyCheck the ADF Scenario Check Paper Condition Paper or specialty media misfeedsCheck under the ADF tray Print troubleshooting Check Minimum Print SettingsSelect the Borderless Print Feature Poor quality at the edgesCheck the INK Levels Streaks or lines on printed imagePrint speed is slow Copier or scanner does not respond Copy and scan troubleshootingComputer slows down when printing Scanner unit does not close Poor copy or scanned image qualityPartial copies or scans of documents or photos Scan was not successfulFax troubleshooting Scanning takes too long or freezes the computerCannot scan to a computer over a network Restart the ComputerFax troubleshooting checklist Connection checklistCannot send faxes Decrease the Transmission Speed of the FAX ModemEnable Error Correction Enable Automatic FAX ConversionMake Sure That the Dial Prefix Setting is Correct Setup OK Fax Setup OK Dialing and Sending OK Dial Prefix OKCannot run the fax software Make Sure the Printer is Connected to a Telephone Line Fax error messages on the printer control panelError Message What it indicates Possible solutions Troubleshooting 150 Network troubleshooting Continue button is unavailableMake Sure the Printer is Plugged in and Turned on Make Sure the USB Port on the Computer is WorkingRUN the Installer Again Cannot print and there is a firewall on the computerPage Cannot print over wireless network Setup OK Demo Mode OK Off OKTroubleshooting 155 For Macintosh users with an access point Wireless print server not installed Locating the printer IP address Resolving intermittent wireless communications issues Troubleshooting 160 Troubleshooting 161 Lexmark International, Inc All rights reserved Product informationEdition notice United States Government Rights TrademarksModular component notice Licensing noticesNoise emission levels Meter average sound pressure, dBABattery notice Static sensitivity notice Product disposalTemperature information Power consumptionProduct power consumption Sleep ModeOff mode Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity168 169 Using this product in Switzerland South Africa telecommunications noticeUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizRegulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada172 173 Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYAdditional rights Extent of limited warrantyLimitation of liability Index NumericsEAP‑TLS Page Page Page Ssid VPN
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40E, S410 specifications

The Lexmark S415 and S410 series of printers, along with the 90T4110 toner cartridge, are designed to meet the needs of small to medium-sized businesses that require reliable, efficient, and high-performance printing solutions.

The Lexmark S415 is a multifunction device that combines printing, copying, scanning, and faxing capabilities in a single compact unit. It boasts a print speed of up to 33 pages per minute (ppm) for black and white prints and up to 28 ppm for color. This model utilizes Lexmark's proprietary Unison toner, which ensures consistent, high-quality output and reduces the need for frequent cartridge replacements. The S415 supports a variety of paper types and sizes, making it versatile for various office tasks.

On the other hand, the Lexmark S410 is designed for everyday printing needs with its streamlined functionality. It provides print speeds similar to the S415 and is equipped with a user-friendly interface that simplifies operation. The S410 model emphasizes energy efficiency, featuring Eco Mode to minimize energy consumption and reduce printing costs. The printer also supports mobile printing technologies such as AirPrint and Google Cloud Print, allowing users to print directly from their smartphones or tablets.

Both models incorporate advanced security features to protect sensitive business information. These include secure printing, which ensures that documents are only printed when the user is present at the device. Additionally, the printers offer various connectivity options, including USB, Ethernet, and wireless capabilities, providing flexibility in a networked office environment.

The 90T4110 toner cartridge, compatible with both the S415 and S410 series, offers a generous page yield, delivering more prints while reducing overall printing costs. This toner cartridge is engineered to provide consistent print quality and prevent downtime associated with frequent replacements.

In summary, the Lexmark S415 and S410 printers, supported by the 90T4110 toner cartridge, deliver robust performance and versatile features tailored for modern business requirements. With their multifunction capabilities, high print speeds, and emphasis on security and energy efficiency, these devices are invaluable assets for enhancing productivity in any office setting.