Lexmark 3500, 4500 manual Does not print

Page 79

Reinstall the software

1Turn off and then restart your computer.

2Click Cancel on all New Hardware Found screens.

3Insert the CD, and then follow the instructions on the computer screen to reinstall the software.

Reconnect power supply

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

Disable anti-virus programs

1Close all open software applications.

2Disable any anti-virus programs.

3Double-click the My Computer icon.

In Windows XP, click Start to access the My Computer icon.

4Double-click the CD–ROM drive icon.

5If necessary, double-click setup.exe.

6Follow the instructions on the computer screen to install the software.

Uninstall and reinstall software

Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 100.

Page does not print

These are possible solutions. Try one or more of the following:

Check messages

If an error message is displayed, see “Error messages” on page 94.

Check power

If the light is not on, see “Power button is not lit” on page 78.

Reload paper

Remove and then load paper.

Check ink

Check the ink levels, and install new print cartridges if necessary.

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Contents Users Guide SeriesOperating system notice Contents Working with photos PrintingCopying Faxing ScanningMaintaining the printer Setup troubleshooting TroubleshootingIndex Page Description Where to findDescription Where to find Finding information about the printerTelephone support Select Lexmark Solution CenterClick Start Œ Programs or All Programs Œ Lexmark 3500-4500 SeriesAll-In-One Printers Description Where to find US Where to find rest of worldClick Warranty Information Click Customer SupportChecking the box contents Setting up the printerInstalling another language control panel Installing an internal wireless print server Installing the printer on a networkNetworking the printer Finding your MAC address Understanding the parts of the printer Learning about the printerUse Using the control panel Using the control panel buttons and menusPress Press To Press Start Color or Start Black Using the Copy menuUse this Using the Scan menuMenu item Using the Photo Card menuAction Saving Paper Size, Paper Type, and Photo Size settings Using the PictBridge menuUsing the Settings menu You can From herePress Settings Saving settingsPage Using the Lexmark Imaging Studio Using the printer softwareLearning about the software Click Using the Solution CenterFrom here You can Tab Choices Using Printing PreferencesUsing the Printing Preferences tabs Opening Printing PreferencesUsing the Options menu Using the ToolbarUsing the Save Settings menu Using the I Want To menuWindows 2000 or Windows XP users only Resetting printer software settings to defaultsWindows Vista users only Page Load up to Make sure Loading paper and original documentsLoading paper Loading various paper typesLoad up to Load up to Make sure Loading original documents on the scanner glass Page Printing high-quality graphics Click Properties, Preferences, Options, or SetupPrinting Printing a documentClick Print Now Printing photos or images from a WebPrint or Normal Quick Black and White Text OnlyPrinting envelopes Printing collated copiesPrinting the last page first reverse page order Printing transparenciesPrinting multiple pages on one sheet Printing cardsPrinting files from a memory card or flash drive Slots Memory card Working with photosRetrieving and managing photos Inserting a memory cardInserting a flash drive Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash driveDate Range Printing photos using the control panelPrinting photos by number Printing all photosPress Start Color or Start Black again Printing photos by date range Printing photos using color effectsPrinting photos from a digital camera using Dpof Viewing / Printing photos from the Photo Library Printing photos using the computerClick View / Print Photo Library Creating Photo Greeting Cards Printing photos from a media device using the computerCreating photo projects Printing Photo PackagesClick File Œ Add Photo from Scanner Paper sizes supported DimensionsCreating a Photo Slideshow Click SlideshowPrinting an image as a multiple-page poster Copying Adjusting copy qualityMaking a copy Copying photos Making borderless copies using the control panelMaking a copy lighter or darker Collating copies using the control panelPress Lighter/Darker Enlarging or reducing an image Repeating an image on oneCopying a document using the computer Copying a photo using the computer Scanning a document ScanningScanning to a computer over a network Scanning text for editing Scanning a document using the computerScanning images for editing Scanning multiple photos at one time using the computerScanning a photo to the Photo Library Click Image Patterns Scanning documents or images for e-mailingClick Custom Settings Customizing scan settings using the computerSetting Options Faxing Sending a fax using the softwareReceiving a fax automatically Removing a used print cartridge Installing print cartridgesMaintaining the printer Changing print cartridgesPage Aligning print cartridges Cleaning the print cartridge nozzlesAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Ordering print cartridges Cleaning the scanner glassPreserving the print cartridges Ordering suppliesPaper Using genuine Lexmark print cartridgesOrdering paper and other supplies Part numberRecycling Lexmark products Refilling a print cartridgeClick Report a non-Lexmark print cartridge Select a different language after initial setup TroubleshootingSetup troubleshooting Change the language selection during initial setupSoftware does not install Power button is not litDoes not print Enable PictBridge printing from camera Cannot print from digital camera using PictBridgeCheck printer default and pause settings Removing and reinstalling the softwareRemove memory cards Print troubleshootingMake sure the camera is a PictBridge-enabled digital camera Check USB cableSelect a higher print quality Check paperCheck print cartridges Use a different brand of paper Poor text and graphic qualityReview steps to improve print quality Remove sheets as they are printedPoor quality at the edges Ink levels seem incorrect Print speed is slowPartial document or photo prints Photo smudgesScanner unit does not close Copy troubleshootingInk levels seem to go down too quickly Copier does not respondCheck quality of original document Clean the scanner glassAdjust the brightness of the copy Poor copy qualityScanner does not respond Scan troubleshootingCheck Original Size setting Partial document or photo copiesScanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Paper jam in the printer Jams and misfeeds troubleshootingPartial document or photo scans Cannot scan to a computer over a networkPaper or specialty media misfeeds Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Check media loading Memory card troubleshootingReview banner printing checklist Banner paper jamsMemory card cannot be inserted Nothing happens when memory card is insertedRemove tape from print cartridge Error messagesUse new paper Remove print cartridges Remove any obstructionsCheck external print server Check computer connectionReduce memory use Left Cartridge Error / Right Cartridge ErrorNo images have been selected Select the After Dial settingSave settings for future jobs Settings are not savedResetting to factory default settings Change time-out settings100 Removing and reinstalling the software101 Edition notice102 Noise emission levels103 Power consumption104 End-user license agreement105 Index106 107 108 109